Identity and Access Management Analyst - Information Technology Services

Job Description

Information Technology Services (ITS) at the University at Albany seeks individuals with the skills and desire to work in a dynamic and complex, hybrid on‑premises/cloud environment as an Identity and Access Management Analyst (IAM Analyst). This position plays a key part in the university's modernization of its Identity and Access Management platform and services, with opportunities to influence design, documentation, and delivery to the campus community.

Supervisory development opportunities are available, including training and task coordination for student assistants.

• Manage identity lifecycle and account administration processes including account provisioning and deprovisioning, faculty and staff terminations, department transfers, student academic life cycles, and exception processing.
• Support, configure, and enhance IAM applications that provide self‑service and multi‑factor authentication capabilities, including participation in continuous improvement and platform modernization efforts.
• Create and update documentation for the Identity and Access Management team and university constituents.
• Coordinate and perform authorization (access management) activities including assigning and maintaining access to resources, People Soft roles, and security.
• Perform identity and access related security audits on directory services and security roles.
• Provide second‑level support to troubleshoot and resolve identity and access management questions and problems.
• Supervise and manage training for student assistants.

• Reports to Chief Information Security Officer.
• Supervises the following positions:
  No supervision of full‑time employees.

• Excellent interpersonal, oral, and written communication skills.
• Customer service skills, including the ability to troubleshoot issues, communicate solutions effectively, and provide a positive support experience for a diverse campus community.
• Ability to organize work, prioritize tasks, and manage multiple and changing priorities.
• Demonstrated ability to develop inclusive and equitable relationships within a diverse campus community.
• Demonstrated ability to support diversity, equity, access, inclusion, and belonging relative to the role.

• College or university degree accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization; or an associate's degree and a minimum of 3 years in information technology roles.
• 2 years of experience performing identity and access functions such as account provisioning and de‑provisioning.
• Experience working with access security configuration for enterprise applications, including Student Information Systems (SIS) or other ERP systems such as People Soft, Banner, or Workday.
• Experience creating both internal and public‑facing documentation for IAM services and processes.

• Master's degree from an accredited institution.
• Experience in higher education.
• Experience with directory services, including account and group security and structure.
• Experience administering multi‑factor authentication services.
• Experience administering or supporting a cloud‑native IAM platform, including API‑driven integrations, policy‑based provisioning, and automated identity lifecycle workflows.
• Experience working in an environment that follows project‑management principles.
• Experience with IT Service Management practices.

• Provide scheduled support and consultation outside normal business hours, including occasional evenings, holidays, or weekends.
• Report to campus in‑person on Mondays, Wednesdays, Fridays, and as needed.
• Eligible to telecommute on Tuesdays and Thursdays after a probationary period and with supervisor approval.

Senior Programmer‑Analyst, SL‑4, $85,000 – $90,000.

Visa sponsorship is not available for this position. The University at Albany is not an E‑Verify employer.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER.