Manager of Business Analysis - Information Technology Services

Location:

Albany, NY | Category:
Professional | Job Type: Full-time | Posted On:
Wed Apr 15 2026. Information Technology Services (ITS), the central IT provider at the University at Albany, is seeking a Manager of Business Analysis to lead and manage Business Analysts who support the academic, research, and business needs of this R1 University. This position combines hands‑on business analysis work with group leadership, overseeing the identification, analysis, and implementation of business process improvements and technology solutions that enhance the student experience and maximize staff productivity.

The Manager of Business Analysis plays a key role in advancing the University’s digital transformation objectives, including technology evaluation and adoption, while ensuring alignment with institutional compliance requirements. As a member of the ITS leadership team, the Manager will establish and maintain business analysis standards, methodologies, and best practices, drive innovation and improvement of services, and contribute to technology vetting, vendor evaluation, and change management efforts across campus.

• Team Management and Development:
  Lead and manage direct reports, providing guidance, support, and performance feedback to ensure alignment with the University’s mission. Onboard and develop business analysis staff, offer coaching, mentoring, and professional development, and establish performance goals. Lead employees toward maximum performance and a positive work environment. Complete timely performance management feedback and goals, offering constructive feedback and improvement plans.
• Business Analysis Practice Leadership:
  Establish and maintain business analysis standards, methodologies, and best practices across ITS and Campus. Develop frameworks for requirements gathering, process modeling, and solution assessment. Contribute to technology vetting, risk assessment, and vendor evaluation in coordination with enterprise architecture and information security.
• Project Oversight and Delivery:
  Oversee the planning, execution, and delivery of business analysis activities across multiple concurrent projects. Ensure quality and consistency of deliverables—business requirements documents, process maps, gap analyses, and solution recommendations—while incorporating compliance considerations such as FERPA, accessibility (VPAT), and information security (HECVAT). Coordinate with project managers and other ITS teams for successful solution implementation.
• Hands‑On Business Analysis:
  Personally conduct business analysis on complex, high‑priority, or cross‑functional initiatives, including requirements elicitation, process modeling, gap analysis, and solution evaluation for enterprise‑level projects. Evaluate emerging technologies, including AI‑enabled tools, and assess their application to institutional business processes. Produce metrics and reporting on BA team output, project outcomes, and process improvement ROI for ITS leadership.
• Stakeholder Engagement and Requirements Management:
  Collaborate with campus leadership, academic departments, and administrative units to identify opportunities for innovation and business process improvement. Facilitate requirements elicitation sessions and ensure alignment between business needs and technology solutions. Serve as a trusted advisor to senior leadership on technology‑enabled transformation and change management.
• Project Management:
  Serve as project manager as needed.
• Other reasonable duties as assigned.

• Reports to the Director of Business Alignment.
• Supervises Business Analyst staff (currently 3 positions).
• Collaborates with Enterprise Architecture, Project Management Office, functional offices, and other ITS staff.

• Organize work, prioritize tasks, and manage multiple changing priorities to ensure timely delivery and high quality.
• Engage with customers to analyze, document, and translate business requirements into effective technical designs, workflows, and specifications.
• Provide scheduled support and consultation outside normal business hours, including occasional…