Senior Director, AI Enablement and Transformation

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* The Senior Director, AI Enablement & Transformation is a senior leadership role within the Technology Services organization responsible for defining and driving the strategic transformation roadmap across IT Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering. This role serves as a key leader in modernizing Technology Services by establishing long-term strategy, guiding architectural direction, aligning transformation initiatives to business objectives, and ensuring successful execution across multiple technology domains.

The Senior Director partners closely with technology leaders, Principal Architects, program managers, and enterprise stakeholders to translate strategic objectives into measurable outcomes that improve operational efficiency, reliability, scalability, service quality, and organizational effectiveness. As part of advancing Technology Services capabilities, the role evaluates and responsibly leverages emerging technologies, including Artificial Intelligence (AI), Generative AI, automation, and data-driven insights, to accelerate transformation and drive business value.

** Location*
* This is a remote opportunity open to candidates located in the U.S.

** The Main Responsibilities*
* + Define and drive the Technology Services transformation strategy across Infrastructure, Database Operations, Platform Engineering, and Cloud Engineering, aligning priorities with organizational and enterprise objectives.

+ Develop and maintain multi-year transformation roadmaps with clear milestones, success metrics, business outcomes, and value realization targets.

+ Partner with technology leaders, Principal Architects, and program managers to identify modernization opportunities and define target-state architectures, technology patterns, operating models, and transformation priorities.

+ Translate strategic objectives into executable initiatives and team-level work streams, ensuring roadmap goals are incorporated into delivery plans and technology backlogs.

+ Establish governance processes, executive reporting, and review cadences to monitor progress, manage dependencies, address risks, and ensure accountability for transformation outcomes.

+ Serve as a trusted advisor to senior technology leaders on modernization strategies, technology investments, operating model evolution, and organizational change initiatives.

+ Collaborate with Enterprise Architecture, AI Platform, AI Governance, Security, Privacy, and other shared-services teams to ensure alignment with enterprise standards, architectural principles, governance requirements, and security expectations.

+ Promote the responsible use of AI, Generative AI, automation, analytics, and other emerging technologies to improve operational efficiency, service reliability, workforce productivity, and decision-making.

+ Evaluate industry trends and emerging technologies to identify opportunities that accelerate innovation and enhance Technology Services capabilities.

+ Build alignment and influence across stakeholder groups without direct authority while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.

** What We Look For in a Candidate*
* + Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

+ 12+ years of experience in technology…