Call Center Level 2 SharePoint​/SharePoint Information Architect

Job Title:

Call Center Level 2 SharePoint / SharePoint Information Architect

Location:

Albany, NY - 100% Onsite Role. Rate: $50-60/hr on W2 or $60-70/hr on 1099 or C2C - DOE (Keep the rate competitive) Duration: 1+ Years – Longterm Contractual. Core Duties and Responsibilities

• Site design, structure, and user experience
  • Designs, builds, and maintains the SharePoint intranet and knowledge base Power Apps information architecture, navigation, and page structure.
  • Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
  • Maintains an inventory of pages and sections.
• Content management and readiness coordination
  • Coordinates content intake and population across contributors.
  • Ensures content is organized, findable, and formatted for efficient use during live calls.
  • Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base Power Apps
  • Translates call center operational needs into requirements for navigation, search behavior, and day‑to‑day usability.
  • Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
  • Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking
  • Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
  • Supports phased migration planning to reduce duplication and clarify where different support‑level knowledge should live over time.
• Access controls, permissions, and operational readiness
  • Defines role‑based access and editing permissions, including admin, editor, and read‑only tiers.
  • Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
• Progress communication and documentation
  • Produces walkthrough materials and recordings to support review and onboarding.
  • Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.

• Bachelor’s Degree.
• 6 years of relevant experience.
• An equivalent combination of advanced education, training, and experience will be considered.

Interested candidates send your resume to