Desktop Support Technician

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.

• Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations.
• Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.
• Maintains access control, data integrity and file system security for the computer/data center environment.
• Monitors, tracks and records system performance and utilization metrics.
• Communicates highly technical information to both technical and nontechnical personnel.
• Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.
• May participate in development of information technology and infrastructure projects.
• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
• May include company-wide, web-enabled solutions.

• High degree of Windows 11 (LTS, Pro, and Enterprise) knowledge and experience.
• They should be able to upgrade, to configure, and to troubleshoot before, during, and after the upgrade.
• Expertise building and configuring Windows 11 manually (Not interested in expertise plugging a computer and downloading a unified build).
• Experience working on laboratory instruments and software.
• Expertise with hardware installation, configuration, and troubleshooting.
• Many upgrades have configurations that will have to be replicated post upgrade.
• Likewise 3rd party cards and peripherals (cameras, printers, scanners, etc) exist that the individual will need to ensure are working.
• SCCM Experience. Familiar with running packages, assisting with issue investigation.
• Work experience shows independent, in the field, capabilities working directly with researchers and vendors to coordinate and to complete upgrade activities.
• Working knowledge of Service Now and JIRA to maintain tickets and to document knowledge.

• Perform routine, room-by-room hardware inventories using modern scanning tools.
• Familiarity with inventory scanners or RFID-based tooling.
• Produce status reports and follow up on exceptions with partners across IT and facilities.
• Keep asset data up to date in our internal systems and reconcile differences between them.
• The resource will support two key projects:
  Windows Upgrade and Asset Management.
• Candidates should have hands‑on experience with Windows upgrade projects, including upgrading machines, imaging computers, and Windows 11.
• Experience in troubleshooting hardware and software issues, coordinating with vendors, and replacing or upgrading equipment/machinery is required.
• Familiarity with advanced laboratory instruments and technical support in a complex environment is preferred.
• Experience with Service Now, Jira, asset tracking, and documentation management is highly desirable.
• Hands‑on Windows 11 experience is mandatory.
• Prior experience in the pharmaceutical industry is preferred; however, candidates from other industries with strong relevant advanced experience will also be considered.

• 5+ years of relevant experience is preferred.
• High School or bachelor s degree is preferred but not mandatory.

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.