Information Technology Specialist

Responsibilities

• Perform technical activities related to support and management of customer endpoint equipment including desktops, laptops, tablets, mobile devices, printers, peripheral equipment, and related technologies.
• Provide customer support for endpoint hardware, operating systems, software, database connectivity, network, security, and mobile device technologies.
• Answer customer support inquiries received via telephone, email, ticketing systems, and in person.
• Record customer interactions in a ticketing system and work to resolve issues as assigned.
• Installation, configuration, testing, deployment, maintenance, and support of customer endpoint equipment and software.
• Provide ongoing customer support through customer-facing documentation, technical documentation, training, and assistance with computer and mobile device related needs.
• Assist with the selection, installation, configuration, testing, and maintenance of enterprise-level systems used to manage customer interactions, endpoint devices, mobile devices, software deployment, security, hardware and software inventory, and asset lifecycle management.
• Adhere to standards, policies, and best practices.
• Other duties as assigned.

• Current New York State employee with one year or more of qualifying permanent service allocated to a Grade 16 or above and eligible for transfer under Section 70.1 and/or Section 52.6 of the NYS Civil Service Law.
• NY HELPS minimum qualifications:
  • A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
  • Or a bachelor's or higher-level degree in any field and one year of experience in information technology.
  • Or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
  • Or two years of professional experience in information technology.
• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non‑competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non‑competitive employment status converted to competitive status without having to compete in an examination.
  
  Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

This is a Unit 2, CSEA position. The NYS Thruway Authority offers an extensive benefits package, including but not limited to paid time off, sick leave incentive, membership to the NYS Retirement System, and 90% tuition assistance. We offer free onsite employee parking. Our telecommuting program offers up to 20% (two days per pay period) upon completion of at least three months of satisfactory performance and appropriate approvals.

Additional policy guidelines and work hours may be discussed during the interview.

Base Pay: $64,427 hiring rate up to $91,409 job rate

Recruitment & Retention Pay: $7,000

All potential candidates for this position must be legally eligible to work in the United States at the time of appointment and throughout your employment with the New York State Thruway Authority. If appointed, you will be required to produce documents that verify your identity and authorization to work in the United States, as required by the Federal Immigration Reform and Control Act of 1986 and the Immigration and Nationality Act.

Please be advised, the New York State Thruway Authority does not use E‑Verify, and we are unable to provide sponsorship for employment visa statuses (i.e. H‑1B, Self‑Sponsorship, STEM OPT).

The New York State Thruway Authority is an Equal Opportunity Employer. All individuals including women, people of color, LGBTQIA+, people with…