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Senior IT Help Desk Pro - End-User Support & Training
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-03
Listing for:
CGS Federal (Contact Government Services)
Apprenticeship/Internship
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 and 2 PC assist support for EOUSA end users, including senior management, attorneys, staff, contractors, and related systems. The role supports incident tracking, documentation, and ITIL-aligned reporting in a government environment.
The candidate will join CGS's Help Desk team, offering training, proactive reporting, and room/meeting support, while maintaining inventories and ensuring secure access
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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