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IT Help Desk Tech II — Elevate User Support
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-08-03
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-03
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Albany Med Health System is seeking a Level II Help Desk Technician for the Evening shift in Albany, NY. You will provide initial employee IT support via phone and email, assess issues, and resolve basic problems using remote access and SOP-guided processes.
The role emphasizes customer service excellence and teamwork within Information Systems & Services, with escalation to senior staff when needed.
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