VCIO

Virtual Chief Information Officer (vCIO)

Full-Time | Strategic Technology Leadership | Client-Facing Role

• Small to Mid-sized organization. Large company CIOs would be over qualified/over the pay range.
• No 3rd parties please. No sponsorship available.

The Virtual Chief Information Officer (vCIO) serves as a trusted advisor and strategic technology leader for assigned clients. This role blends executive-level IT strategy, business acumen, and relationship management to help organizations align their technology roadmap with long-term business objectives.

The vCIO is responsible for guiding clients through technology planning, cybersecurity posture, modernization initiatives, and best practice alignment while coordinating cross-functional teams to ensure exceptional delivery of service and value.

• Serve as the primary technology strategist and executive liaison for assigned client accounts.
• Develop multi-year IT roadmaps aligned with organizational goals, budgets, risk appetite, and growth plans.
• Lead and deliver IT Reviews, QBRs, and strategic planning sessions to ensure client alignment and satisfaction.
• Advise on cybersecurity, compliance, business continuity, and overall IT governance.
• Identify opportunities for technology improvement, cost optimization, and operational efficiency.

• Guide clients through cloud adoption, infrastructure modernization, and digital transformation initiatives.
• Ensure ongoing alignment with industry best practices, standard operating procedures, and technology standards.
• Maintain deep working knowledge of the company’s technology stack, lifecycle management standards, and strategic platforms (e.g., Connect Wise Manage/Automate, RMM/PSA tooling, reporting platforms).
• Stay current on emerging technologies and develop recommendations that drive measurable business impact.

• Partner with Project Managers and Engineers to scope, design, and communicate project proposals and business cases.
• Provide high-level technical oversight, ensuring accuracy and feasibility of proposed solutions.
• Support proactive planning for technology refresh cycles, infrastructure improvements, and endoflife systems.

• Build and sustain trusted executive-level relationships with client decision-makers.
• Conduct recurring client meetings (typically 2-4 times per year) to maintain alignment and reinforce strategic value.
• Serve as a highlevel point of contact for client escalations, roadblocks, and longrange planning.

• Work cross functionally with Sales, Engineering, Procurement, and Leadership to ensure seamless client delivery.
• Mentor junior team members and contribute to the development of internal processes, templates, and playbooks.
• Review and enhance internal documentation, workflows, and operational standards to elevate service delivery.

• Demonstrated experience in IT strategy, consulting, or senior technical leadership roles.
• Strong understanding of infrastructure, cloud technologies, cybersecurity principles, and modern IT architectures.
• Exceptional communication skills, with the ability to translate complex technical concepts into executive level business language.
• Experience facilitating client meetings, road mapping discussions, and strategic planning sessions.
• Ability to manage multiple client portfolios, initiatives, and competing priorities.
• Currently in or near the Albany, NY, area.
• Able to work for any U.S. employer without requiring sponsorship at any time (no third parties).

• Experience working within an MSP or multi-client advisory model.
• Familiarity with platforms such as Connect Wise (ERP/PSA), Automate (RMM), Quoter, Lifecycle Manager or similar systems.
• Background in project planning, budgeting, or ITIL-based service frameworks.
• Experience influencing technical standards and process improvement initiatives.

• High levels of client satisfaction and retention.
• Clear, strategic technology roadmaps that drive measurable client outcomes.
• Consistent delivery of high quality QBRs, IT Reviews, and strategic initiatives.
• Strong internal collaboration resulting in accurate scoping, successful project outcomes, and aligned expectations.

• Strategic Thinking & Technology Road mapping

• Ability to design and communicate longterm technology strategies that align with a client’s business goals.

• Develops multiyear IT roadmaps and investment plans.
• Anticipates client needs, risks, and modernization opportunities.
• Translates technical concepts into business outcomes for executives.

• Clear, actionable IT strategies aligned with organizational objectives.
• Roadmaps presented and approved during client QBRs/IT Reviews.
• Client Executive Communication & Relationship Management

• Builds trust and credibility at the Csuite level and serves as the…