Middleware Eng III

Job Title

The Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. Regular and reliable attendance is expected and required. Performs other functions as assigned by management.

Maintains an intermediate level of knowledge on Middleware and related technologies appropriate to Excellus. Provides overall intermediate operations support for the Middleware environments through daily/weekly/monthly/annually defined maintenance activities. Provides intermediate problem determination and resolution on the Middleware environments from both monitoring systems and escalated help desk tickets. Provides and reviews recurring informational reports on Middleware performance and capacity metrics and makes recommendations to address tactical and strategic challenges.

Provides intermediate Middleware support for internal and external projects. Works closely with IPM Engineering to ensure that project designs are adequate for production processing. Provides technical assistance and guidance to less experienced engineers. Coordinates deployment and operation of Middleware hardware and software installations. Introduces small scale process improvement and documentation currency consistently to ensure accurate management of the overall computing and application environment.

Leads smaller size internal projects as directed by leadership. Works with all areas to determine the appropriate business need as it relates to interfacing internal/external Middleware requirements to our systems.

Maintains an advanced level of knowledge on Middleware and related technologies appropriate to Excellus. Provides overall advanced operations support for the Middleware environments through daily/weekly/monthly/annually defined maintenance activities. Provides advanced problem determination and resolution on the Middleware environments from both monitoring systems and escalated help desk tickets. Provides advanced Middleware support for internal and external projects. Works closely with IPM Engineering to develop project designs that are adequate for production processing.

Works closely with IPM Engineering to develop proposals and evaluate Middleware technologies and make recommendations of those services. Provides advanced level of deployment functions for the Middleware environments. Monitors and reviews contractual agreements, including long and short term planning strategies. Develops organizational standards for Middleware system design, utilization and vendor support. Recommends and leads large scale process improvements to the overall Middleware Methodology.

Leads larger scale projects as directed by leadership. Defines scope, objectives and needs for new or revised documentation of existing Middleware installations. Develops standard operating procedures (SOPs) as they relate to the support of Middleware systems. Provides direction and guidance to Intern/Contract/Temp help/Level I &II staff, as needed. Develops expertise in a Middleware technology discipline and acts as a company SME in that area.

Subject Matter Expert (SME) in multiple areas as it relates to Middleware and associated technologies. Serves as technical lead, providing a resource of strong expertise for the resolution of complex Middleware problems, and in the research, design, planning, and implementation of Mainframe solutions. Partners, mentors and trains other Middleware Engineers.

Acts as the Subject Matter Expert across a broad range of Middleware technologies and integration with other technologies as a whole, both internally (Health Plan) and externally (Industry) as a whole.

NOTE:

We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to…