IT Support Specialist (iOS / MDM
Listed on 2026-08-17
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IT/Tech
IT Support, Technical Support, IT Specialist, Desktop Support
Location: City of Albany
Description
IT Coordinator to install and configure hardware and software, troubleshoot issues, and provide technical support. Regularly maintain IT equipment including, but not limited to, digital displays, mobile devices (iPads, iPhones), clinical devices (Pyxis Med Dispensing), conference room equipment (Polycom), printers, laptop and desktop computers at central office. Responsible for ensuring that computers and clinical hardware work efficiently and effectively, enabling employees to do their jobs without issue.
Must independently troubleshoot issues that arise during device usage and find solutions to common issues and author user guide documentation. Will assist the oversight of device asset inventory and the procurement of new equipment if necessary.
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
- Candidate is able to work independently, without assistance.
- 36 months of experience supporting Apple (iOS) mobile devices
- 36 months of experience with enterprise mobile device management (MDM) solutions
- 12 months of experience with Omnissa Workspace One MDM
- 12 months experience with asset inventory management
- 12 months of experience writing help guides and how-to's
- 12 months of experience training/guiding end users
- Bachelor’s Degree.
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.
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