Training Specialist Trainee 1 (NY HELPS

Duties Description

The Training Specialist 1 will perform a variety of tasks in support of the Office of Human Resources Management, Training Resources Bureau’s goals and objectives. The incumbent must be able to perform the following

Essential Functions:

• Deliver and develop training courses designed to improve the knowledge and skills of department employees and customers to enhance performance or understand policy and procedures. The incumbent needs to possess the ability to adapt and deliver courses through; classroom instruction, webinar, video conferencing and eLearning.
• Possess strong verbal and written communication skills to effectively communicate with department customers and personnel in-person, via telephone, email, and written communications.
• Analyze documentation, policies, law, electronic data, and conduct research to determine knowledge, skills and abilities needed for learning partners and prepare reports recommending new or expanded training programs.
• Proficient in MS Office, Outlook, Word, Excel, Access, and PowerPoint with the ability to prepare documents, reports, and presentations.
• Ability to learn new systems and software to perform necessary work functions (learning management system, databases, SharePoint, eLearning authoring software, etc.).
• Evaluate training courses and classes through the use of surveys, peer evaluation, review of work reports, and supervisory evaluation. Interpret evaluation data and adapt content or performance as needed.
• Effectively utilize instructional multi-media visual aids, including but not limited to: personal computers, laptops, tablets, projectors, easels and newsprint, dry erase boards, video, audio equipment, computer-based presentations such as PowerPoint, video conferencing, and webinars.
• Strong analytical and problem-solving skills.
• Ability to work in a customer-oriented organization.
• Perform tasks effectively in both an individual and team-based environment.
• Conduct classroom training, run meetings, and facilitate project teams.
• Coordinate and disseminate course information for internal and external sources.
• Travel as needed, including overnight stays to work at regional offices or offsite locations.
• Maintain confidential information.
• Meet the Department’s time and attendance requirements.

Duties Description
The Training Specialist 1 will perform a variety of tasks in support of the Office of Human Resources Management, Training Resources Bureau’s goals and objectives. The incumbent must be able to perform the following

Essential Functions:

• Deliver and develop training courses designed to improve the knowledge and skills of department employees and customers to enhance performance or understand policy and procedures. The incumbent needs to possess the ability to adapt and deliver courses through; classroom instruction, webinar, video conferencing and eLearning.
• Possess strong verbal and written communication skills to effectively communicate with department customers and personnel in-person, via telephone, email, and written communications.
• Analyze documentation, policies, law, electronic data, and conduct research to determine knowledge, skills and abilities needed for learning partners and prepare reports recommending new or expanded training programs.
• Proficient in MS Office, Outlook, Word, Excel, Access, and PowerPoint with the ability to prepare documents, reports, and presentations.
• Ability to learn new systems and software to perform necessary work functions (learning management system, databases, SharePoint, eLearning authoring software, etc.).
• Evaluate training courses and classes through the use of surveys, peer evaluation, review of work reports, and supervisory evaluation. Interpret evaluation data and adapt content or performance as needed.
• Effectively utilize instructional multi-media visual aids, including but not limited to: personal computers, laptops, tablets, projectors, easels and newsprint, dry erase boards, video, audio equipment, computer-based presentations such as PowerPoint, video conferencing, and webinars.
• Strong analytical and problem-solving skills.
• Ability to work in a customer-oriented organization.
• Perform tasks…