Field Technician

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world‑class customer service.

At ZOLL, you won't just have a job. You'll have a career and a purpose. Join our team. It's a great time to be a part of ZOLL!

Responsible for providing guidance and support to field on‑site and PM technicians and performing on‑site product support to assigned customer accounts. Product support consists of logistics, deployments, on‑site troubleshooting of product, preventive maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

• Direct involvement with staffing of department.
• Product support on‑site, via telephone and through field technicians.
• Assist customer with application of equipment.
• Escalate customer‑related issues to Service Manager and CQA Account Manager.
• Perform troubleshooting on‑site and correspond with ZOLL Tech Support staff to document activity.
• Perform on‑site PMs.
• Train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer‑specific information related to service activity.
• Monthly reporting of department metrics for on‑site coverage and PM performance.
• Provide software upgrades as requested.
• Special projects as assigned.

• Technical degree (2‑year minimum) or equivalent work experience (required).
• Prior work experience interfacing with external customers (preferred).
• Valid driver’s license (required).
• Credit card in good standing for expenses related to travel (required).

• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

• Up to 90% travel required depending on assignment.

ZOLL is a fast‑growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self‑motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay for this position is up to $32/hour. Final compensation will be determined by factors such as a candidate's relevant work experience, skills, certifications, and location.

ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Please review our benefits at

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA:
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.