AI Developer​/Analyst - Information Technology Services

Location: Albany, NY Category:
Professional Job Type: Full-time Temporary Posted On:
Tue Aug 18 2026

Information Technology Services (ITS) is the centralized provider of campus technology for the University. The department manages robust project and service portfolios to deliver the infrastructure, systems, cybersecurity, and support services that enable teaching, research, and administrative operations across the UAlbany community. ITS partners with campus stakeholders to advance strategic priorities through innovation, secure and reliable technology, and data-informed decision making.

Information Technology Services (ITS), seeks applicants for an AI Developer/Analyst, for a temporary two-year position. The incumbent will work directly with University departments to identify practical opportunities to enhance efficiencies and operational outcomes with AI, develop AI agents and automations, and move approved solutions into production with appropriate security, data, accessibility, support, and governance controls.

The AI Developer/Analyst works directly with staff in campus offices to understand current business processes, identify opportunities to enhance efficiencies and operational outcomes, build and test a working solution(s), and prepare the office and ITS to support solution(s) after implementation. The role requires strong software development skills, analysis skills, sound judgment in applying AI, and the ability to communicate clearly with technical and non-technical colleagues.

• Work with assigned campus offices to understand current state business processes, pain points, data needs, and support requirements.
• Translate business needs into defined use cases, requirements, technical designs, and delivery plans.
• Build, test, and deploy AI agents, assistants, retrieval workflows, and automations using supported University platforms and approved services.
• Develop integrations with enterprise systems and APIs as appropriate, following ITS architecture, security, and change management standards.
• Apply responsible AI practices, including data classification, human review steps, model output evaluation, accessibility considerations, and use-case documentation.
• Coordinate with Enterprise Architecture, Technology Risk and Compliance, Information Security, and ITS service managers to obtain required reviews and approvals.
• Pilot solutions with end users, collect feedback, measure outcomes, and refine solutions before broader use.
• Document solutions, operating procedures, prompts, reusable patterns, support requirements, and known limitations.
• Train and coach departments and ITS service teams to support and sustain approved solutions after the engagement ends.
• Share successful patterns across ITS and campus offices to support reuse and reduce duplicated effort.
• Monitor practical developments in AI tools and techniques and recommend improvements to team standards, templates, and delivery practices.
• Other reasonable duties as assigned
  • Perform other reasonable duties as assigned in support of ITS operations and University needs.

• Reports to:
  
  Manager of Application Development
• Supervises the following positions:
  None
• Collaborates with: other ITS groups, data owners, business process owners, and campus partners.

• Strong software development skills and the ability to develop secure, maintainable solutions.
• Ability to work with incomplete or changing requirements and bring structure to ambiguous business problems.
• Strong customer service and facilitation skills, including engagement with customers to analyze, document, and translate business requirements into effective technical designs, workflows, business processes, and specifications. Sound judgment in using AI-enabled tools and reviewing AI-generated output.
• Working understanding of data privacy, cybersecurity, accessibility, and responsible use of AI.
• Excellent analytical, critical thinking, and problem-solving skills with the ability to quickly grasp complex business processes.
• Superior written and verbal communication skills, including the ability to present complex information to diverse audiences.
• Ability to cultivate and maintain collaborative relationships with stakeholders at all levels, from campus leadership to front-line staff.
• Proficiency in project management concepts and the ability to manage multiple priorities in a dynamic environment.
• Knowledge of information technology trends, emerging technologies, and their application in higher education settings.
• Ability to work effectively with limited supervision and within a team environment.
• Ability to produce meaningful metrics, dashboards, and executive-level reporting on team performance and project outcomes.
• Ability to organize work, prioritize tasks, and manage multiple and changing priorities, ensuring timely delivery, high quality, and attention to detail.
• Available to provide scheduled support and consultation outside normal business hours,…