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Global Head of IT Service Management & Platform Governance

Job in City of Albany, Albany, Albany County, New York, 12201, USA
Listing for: Pearson
Full Time position
Listed on 2026-08-29
Job specializations:
  • IT/Tech
    IT Project Manager, IT Specialist, IT Consultant, IT Business Analyst
Salary/Wage Range or Industry Benchmark: 150000 - 245000 USD Yearly USD 150000.00 245000.00 YEAR
Job Description & How to Apply Below
Location: City of Albany

Pearson, the world’s leading learning company, is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the OCTO. You will own governance, standards, and end-to-end service delivery across global technology teams, with cross‑company accountability for Incident and Change Management and the Service Now platform.

The ideal candidate will combine deep ITIL 4 expertise with a platform product mindset, exceptional stakeholder influence, and a track record of

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