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CIO-Level IT Service Management Transformation Lead
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-09-01
Listing for:
Accenture
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
AI Business & Operations, IT Project Manager
Job Description & How to Apply Below
Accenture is seeking a Modern Service Management Lead, a senior L5 role with enterprise-wide ownership of IT Service Excellence. You will define target operating models, govern service delivery, and lead automation and AI-driven improvements across ITSM processes.
You will engage with CIO-level stakeholders, shape large transformations, and maintain accountability for commercial and delivery performance of engagements, including P&L ownership. Travel will be required.
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