Lead Customer Insights & Data Analyst

Job Description

The Customer Insights & Data Analytics Lead Data Analyst is a highly experienced technical resource responsible for leading complex analytical initiatives and translating large internal and external data sources into actionable insights that support Ryder’s Marketing team and broader business objectives. This role combines advanced analytical expertise with the ability to lead analytical work streams and guide projects from concept through delivery.

The Lead Data Analyst is responsible for designing and executing complex analyses, integrating data from multiple systems, and developing scalable reporting and analytical solutions. They ensure that insights are clearly communicated to stakeholders and leadership, translating technical findings into meaningful business recommendations. The Lead Data Analyst is expected to proactively identify opportunities to enhance data processes, improve reporting methodologies, and expand the team’s analytical capabilities.

They must be comfortable working with large datasets, managing complex analytical requests, and collaborating across the organization with partners in Marketing, Sales, IT, and other business units to drive impactful insights and successful outcomes. The Lead Data Analyst is responsible for planning and executing complex analytical initiatives, including developing project plans, managing timelines, and ensuring successful delivery of key outputs.

They proactively communicate progress, challenges, and results to stakeholders and leadership to maintain alignment and drive successful outcomes.

• Lead the design, development, and delivery of advanced dashboards, reporting solutions, and analytical products to support executive leadership and key strategic initiatives. Own project planning, including defining scope, timelines, and deliverables, and provide guidance on complex ad hoc reporting requests to ensure outputs deliver actionable insights.
• Design, enhance, and oversee scalable reporting frameworks across multiple product lines and business segments, ensuring consistency, usability, and alignment with evolving business needs. Manage associated work streams and timelines to ensure successful implementation.
• Lead comprehensive customer and market analyses across Ryder business units, including customer and market sizing, share analysis, growth trends, segmentation, and other advanced analytical initiatives that support Marketing strategy and decision making. Drive these initiatives from planning through execution and delivery.
• Establish and reinforce best practices for data accuracy and integrity, supporting periodic audits, validation processes, and quality checks to ensure the reliability of reporting and analytical outputs. Serve as a technical leader and steward of the team’s data assets (both owned and unowned), helping organize and enhance data resources, identify issues and opportunities for improvement, and partner with leadership to strengthen the team’s analytical infrastructure.
• Lead the acquisition, integration, cleaning, validation, and analysis of data from multiple systems, databases, and tools to support complex analytical initiatives and improve the accessibility and usability of data assets. Plan and coordinate data related activities to align with project timelines and priorities.

• Performs other duties as assigned.

• Detailed oriented with excellent follow-up practices
• A strong sense of urgency and commitment to get the job done quickly and with high-level of quality
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills and the ability to find creative solutions to challenges.…