ServiceNow SPM Solution Architecture Manager

Service Now SPM Solution Architecture Manager

Location:
Atlanta, Georgia (Hybrid/Onsite as Required)

Employment Type:
Full-Time

Job :

As a Service Now SPM Solution Architecture Manager, you will make an impact by leading the design, implementation, and evolution of enterprise Service Now Strategic Portfolio Management (SPM) solutions that align portfolio strategy, Agile delivery, and business outcomes.

You will be a valued member of the Enterprise Platforms team, partnering with business leaders, portfolio managers, Agile teams, architects, and technology stakeholders to design scalable Service Now solutions that drive operational excellence, governance, and digital transformation initiatives.

• Lead the architecture, design, and implementation of Service Now Strategic Portfolio Management (SPM) solutions across enterprise environments.
• Define and govern scalable Service Now architecture, workflows, data models, integrations, and platform standards.
• Design and implement enterprise Agile operating models, including portfolio intake, demand management, project execution, Sprint planning, and Kanban workflows.
• Architect and support integrations between Service Now SPM, ITSM, and Azure Dev Ops to streamline portfolio and delivery management processes.
• Translate complex business and portfolio management requirements into scalable technical solutions and implementation roadmaps.
• Lead enterprise workflow automation, service management optimization, CMDB governance, and platform modernization initiatives.
• Provide technical leadership, mentoring, and guidance to developers, administrators, business analysts, and project teams.
• Drive platform governance, performance optimization, release management, upgrades, and continuous improvement efforts.

We believe flexibility is important while balancing business and client needs. Based on this role's business requirements, this position is located in Atlanta, Georgia, and may require periodic onsite collaboration with client and Cognizant teams.

The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.

Candidates who do not possess ALL required certifications listed below will not be considered for this opportunity.

• Active Service Now Certified System Administrator (CSA) certification is required.
• Active Service Now Certified Application Developer (CAD) certification is required.
• Active Service Now Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM) certification is required.
• 8+ years of Service Now platform architecture, implementation, and solution design experience.
• Proven hands‑on expertise implementing and supporting Service Now Strategic Portfolio Management (SPM) and IT Service Management (ITSM).
• Experience designing and implementing portfolio management, demand management, project management, Agile development, Sprint, and Kanban capabilities within Service Now.
• Strong expertise in Service Now platform configuration, development, integrations, and workflow automation.
• Experience architecting enterprise Service Now solutions and establishing platform governance standards.
• Experience integrating Service Now with Azure Dev Ops or similar Agile delivery platforms.
• Strong stakeholder management skills with the ability to influence business and technical leaders.
• Demonstrated leadership experience managing cross‑functional technical teams and enterprise transformation initiatives.

• Experience leading enterprise portfolio management and Agile transformation programs.
• Expertise with Service Now CMDB, Integration Hub, Flow Designer, and platform governance…