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Information Technology Architect ; Unified Communications Lead
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-09-25
Listing for:
DGS Office of External Affairs
Full Time
position Listed on 2026-09-25
Job specializations:
-
IT/Tech
Systems Engineer, IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Specialist
Job Description & How to Apply Below
The Information Technology Architect 1 serves as the Unified Communications Lead for the New York Attorney General's Office, overseeing the Unified Collaboration as a Service (UCaaS) and Contact Center as a Service (CCaaS) team. The role involves developing, deploying, and maintaining modern communication platforms integrated with Microsoft 365, managing a team of UCaaS professionals, standardizing communication systems across the agency, and ensuring security and reliability of all communications infrastructure.
Keyqualifications:
- Six years of information technology experience, four of which must be in UCaaS platforms
- 3+ years' experience supporting UCaaS platforms (Zoom, Ring Central, 8x8, etc.)
- 2+ years' experience supporting CCaaS platforms (NICE, Genesys, Ring Central, etc.)
- 1+ years' experience with Office 365 tenant architecture, administration and support
- Understanding of network fundamentals (TCP/IP, QoS, SIP, etc.)
- Knowledge of cloud networking and security principles
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