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Information Technology Architect ; Unified Communications Lead

Job in City of Albany, Albany, Albany County, New York, 12201, USA
Listing for: DGS Office of External Affairs
Full Time position
Listed on 2026-09-25
Job specializations:
  • IT/Tech
    Systems Engineer, IT Project Manager, Cloud Computing: Infrastructure & Operations, IT Specialist
Salary/Wage Range or Industry Benchmark: 110000 - 140000 USD Yearly USD 110000.00 140000.00 YEAR
Job Description & How to Apply Below

The Information Technology Architect 1 serves as the Unified Communications Lead for the New York Attorney General's Office, overseeing the Unified Collaboration as a Service (UCaaS) and Contact Center as a Service (CCaaS) team. The role involves developing, deploying, and maintaining modern communication platforms integrated with Microsoft 365, managing a team of UCaaS professionals, standardizing communication systems across the agency, and ensuring security and reliability of all communications infrastructure.

Key

qualifications:
  • Six years of information technology experience, four of which must be in UCaaS platforms
  • 3+ years' experience supporting UCaaS platforms (Zoom, Ring Central, 8x8, etc.)
  • 2+ years' experience supporting CCaaS platforms (NICE, Genesys, Ring Central, etc.)
  • 1+ years' experience with Office 365 tenant architecture, administration and support
  • Understanding of network fundamentals (TCP/IP, QoS, SIP, etc.)
  • Knowledge of cloud networking and security principles
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