Engineer - Infrastructure Services N

Position: Engineer - Infrastructure Services N 4A
Engineer
- Infrastructure Services NReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at  and on Linked In, You Tube, X, and Facebook.

Job Description Provide L1/L2 support for AVD related issues, including connectivity, login, and basic performance concerns

Assist with day to day monitoring of AVD host pools, work spaces, and virtual machines

Support the setup and configuration of virtual machines (VMs) and user profiles (FSLogix) under supervision

Help troubleshoot and document common AVD issues, escalating complex cases to L2/L3 support

Assist with User Acceptance Testing (UAT) for AVD updates and new application integrations

Support basic AVD monitoring tasks (performance, capacity, availability checks)
Help apply routine patches and updates to AVD components as directed

Maintain and update knowledge base articles and troubleshooting guides

Collaborate with senior engineers on new site assessments and onboarding activities

Learn and apply Azure fundamentals (Azure AD, Virtual Machines, Networking) in a live production environment

Qualifications Bachelors
- Computer Engineering, Bachelors
- Database Management, Bachelors
- Information Systems, Bachelors
- Information Technology, Bachelors
- Network Engineering Certifications Blockchain  Technology & Management
- Amity Future Academy Amity Future Academy Required Skills Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational Clear Case, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle Web Logic, Personal Effectiveness, Storytelling Language English Language  Proficiency
-Proficient - C2

Additional

Job Location
-Job Type Regular Master  Skill List
-Infrastructure Services NRemote Type
-Hybrid Work Shift
-Rotating (United States of America)
The approximate annual base compensation range for this position is:50,000 to 62,500 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold…