Senior Help Desk Technician II — ITIL & End-User Expert
Listed on 2026-10-06
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to deliver Level 1 & 2 PC support for EOUSA, assisting executives, attorneys, and staff. Responsibilities include incident management, password resets, account maintenance, and end-user training, with a focus on ITIL-aligned process improvements.
The role encompasses setup of video/audio for rooms, online meeting support, and proactive reporting; the team emphasizes collaboration and professional growth within
This role is for the Senior Help Desk Technician II — ITIL & End-User Expert role at CGS Federal (Contact Government Services).
The Senior Help Desk Technician II — ITIL & End-User Expert position in the IT & Technology, Other field is open for applications.
We have an opening for a Senior Help Desk Technician II — ITIL & End-User Expert in City of Albany, NY, United States within IT & Technology, Other.
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