Patient TV Support Representative

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent
• 1 year of customer service experience preferred
• Basic computer skills
• Ability to work onsite at hospitals daily and travel between each location as needed
• Must be able to lift 25 lbs. and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

Core Competencies

Demonstrates strong customer service skills while providing onsite support to patients and hospital staff. Familiarity with interactive systems and the ability to troubleshoot equipment issues are essential for ensuring service excellence.

Highest-signal resume keywords

• Customer Service Experience
• Basic Computer Skills
• Onsite Support
• Equipment Replacement
• Immunization Compliance

ATS Optimization Keywords

Hard Skills

• Basic Computer Skills
• Equipment Replacement
• Troubleshooting

Soft Skills

• Collaboration
• Communication

Certifications & Qualifications

• COVID-19 Vaccination
• Flu Vaccination

Industry Keywords

• Onsite Support
• Patient Interaction
• Hospital Environment