Customer Service Associate - Automotive Finishes

Job Title:

Customer Service Associate

Automotive Branch #9351, 5 Walker Way, Albany, NY 12205. This is a part‑time position. The work schedule aligns with the branch’s hours of operation Monday through Friday, 8:00 AM‑5:00 PM. Specific hours will be determined by business needs and may change.

Deliver products to customers from Sherwin‑Williams branches using company vans or pick‑up trucks. Ensure deliveries are complete, packed correctly, and safely delivered to the correct customer. Prepare orders for delivery or pickup, receive and prepare orders, safely move and load goods, monitor inventory, and operate color retrieval and paint‑mixing machine equipment as needed. Provide customer service, operate warehouse vehicles and equipment, and communicate with supervisors and coworkers.

• Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship).
• Load and unload products from deliveries.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone.
• Process sales transactions in the POS accurately and consistently with policies and procedures.
• Communicate and cooperate with supervisors and coworkers.
• Keep a clean and safe working environment and optimize space utilization.
• Follow quality service standards and comply with procedures, rules, and regulations.
• Ensure that the stockroom is organized.
• Operate color retrieval and paint mixing machine equipment as needed.
• Comply with inventory control procedures and assist with physical inventory process.
• Complete Monthly and Quarterly Safety Training.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for a work visa now or in the future.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, with or without reasonable accommodation.

• High School diploma or GED.
• At least one (1) year of work experience using material handling equipment such as forklifts, pallet jacks, hand trucks, order pickers, etc.
• At least one (1) year of experience in customer service, retail, or sales.

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

The company requires a review of criminal history to protect the safety of customers, staff, employees, vendors, contractors, and the general public.