Professionals expertise in Freight Forwarding and Logistics

Position

Freight Forwarding and Logistics Operations professionals required in Albany, NY.

Albany, NY

Full Time

Excellent Compensation with Benefits + 401K + relocation

• Freight forwarding
• logistics operations
• Import operations
• Domestic operations
• Cross-border freight
• Carrier & vendor management
• Cargo Wise experience
• 3PL
• Client onboarding
• Shipment processing
• DOT regulations; knowledge of OTR, Rail, NMFC, ELD regulations, regulatory responsibility, load board management

• IMPORT OPERATIONS – a hands‑on Imports Manager to lead operations, support customers, manage carriers, improve processes.
• DOMESTIC OPERATIONS – operational leadership role in a collaborative environment.

• Domestic freight forwarding operations or 3PL (Third‑Party Logistics) experience
• Experience working at a freight forwarder (not a manufacturer)
• Freight forwarding – cross border domestic
• Knowledge of domestic freight and equipment
• DOT regulations familiarity
• Previous vendor relationship experience

Will oversee day‑to‑day freight forwarding and logistics operations, including domestic freight, cross‑border shipments, customer communication, carrier management, and operational team leadership.

These two positions are highly hands‑on leadership roles requiring someone comfortable operating in a fast‑paced environment while maintaining strong customer responsiveness and operational execution.

• Oversee daily import and freight forwarding operations
• Coordinate domestic and cross‑border freight shipments
• Manage carrier/vendor relationships and operational performance
• Lead and support operations staff
• Handle customer communication, escalations, and issue resolution
• Ensure highly responsive service on time‑sensitive freight
• Manage routing, scheduling, dispatch, and shipment tracking
• Improve operational processes and efficiencies
• Work closely with leadership to support growth initiatives
• Maintain strong service standards and customer satisfaction

• Strong freight forwarding and logistics operations background
• Experience with domestic freight operations (TL/LTL)
• Cross‑border freight experience involving Canada and/or Mexico preferred
• Leadership experience within transportation/logistics operations
• Strong customer communication and problem‑solving abilities
• Experience handling highly time‑sensitive freight operations
• Strong carrier/vendor management skills
• Experience with Cargo Wise or similar logistics/TMS platforms preferred
• Comfortable operating in an entrepreneurial, fast‑paced environment
• Strong ownership mentality and operational urgency

• Domestic freight forwarding operations experience
• Cross-border freight exposure (Canada/Mexico preferred)
• Leadership/management experience
• Strong customer communication skills
• Carrier/vendor management experience
• Experience operating in fast‑paced logistics environments
• Hands‑on operational mentality

• Cargo Wise experience
• Expedite freight experience
• Process improvement background
• Experience scaling operations or improving workflows

• Responsible for assisting in day‑to‑day customer service issues and problems.
• Delegate, monitor, and handle workload.
• Responsible for personnel issues.
• Ensure that procedures are followed, amended, and implemented as needed.
• Delegate or handle training of new personnel and their continued development.
• Evaluate workload and operational efficiency of department.
• Monitor quality standards and strive for continuous improvement.
• Motivate and lead department.
• Handle agent issues and problems.
• Handle operation for certain high‑profile accounts.
• Accompany Sales on Customer calls if needed for additional technical support.
• Help to identify areas for corporate improvement to minimize interruptions.
• Monitoring industry change and determine what kind of impact can be expected by ourselves/our customers and how to best deal with the situation.
• Identify areas for increased Departmental/Corporate profitability.
• Operational Support.
• Assist with Customer Consultation projects.