Customer Service Associate - Automotive Finishes

The Customer Service Associate delivers products to customers from Sherwin-Williams branches using company vans or pick‑up trucks, ensuring accurate, timely, and safe delivery.

Location:

Automotive Finishes #9351, 5 Walker Way, Albany, NY 12205. This is a part‑time position. Work schedule aligns with the branch’s hours of operation Monday through Friday between 8:00 AM and 5:00 PM, with specific hours determined by business needs.

Job duties involve contact with customers, which may include minors, and access to cash and other payment methods. The Company requires a criminal‑history review to protect safety.

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete monthly and quarterly safety training

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

• Have at least a high‑school diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum‑hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

• Life: rewards, benefits and flexibility to enhance your health and well‑being
• Career: opportunities to learn, develop new skills and grow your contribution
• Connection: an inclusive team and commitment to our own and broader communities

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.