Broker Relations Manager

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Review Vacancy

Date Posted 07/01/26

Applications Due
07/31/26

Vacancy ID218972

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPNo

Agency Insurance Fund, State

Title Broker Relations Manager

Occupational Category Other Professional Careers

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $106898 to $131665 Annually

Employment Type

Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1 Watervliet Avenue Extension

City Albany

StateNY

Zip Code
12206

Duties Description Reporting directly to the Sales Director under the strategic oversight of the Chief Operating Officer (COO) for Insurance Operations, the Broker Relations Manager ensures the overall administration, promotion, and execution, of NYSIF's broker relations team. Manage a team of Broker Relationship Specialists focused on driving revenue through independent agencies, brokerages, and aggregators. Your primary mission is to align carrier underwriting appetites with broker pipelines, optimize portfolio profitability, and elevate our brand as the carrier of choice.

The position will drive market expansion beyond traditional sectors to ensure NYSIF remains viable, solvent, and capable of delivering top-tier workers' compensation and disability/paid family leave services to New York businesses.

Responsibilities include, but are not limited to:

Team Leadership & Performance

* Manage and coach a regional team of Broker Relationship Specialists to hit monthly, quarterly, and annual premium targets.

* Establish clear KPIs for the team regarding broker visit frequencies, pipeline conversion rates, and new account appointments.

* Conduct regular pipeline reviews with team members to unblock high-value accounts.

* Broker Services:
Provide direction and guidance to the broker services unit. This includes all "post-sale" service requests and complaint elevations.

Production & Portfolio Management

* Drive profitable premium growth across all core business lines by ensuring the team targets high-retention, high-margin broker business.

* Analyze premium data, loss ratios, submission-to-quote, and renewal metrics to optimize the health of the broker portfolio.

* Collaborate with Underwriting Leaders to clearly communicate appetite changes, coordinate co-authored appetite guides, and resolve friction points.

Strategic Broker Network Development

* Nurture executive-level partnerships with key regional broker principals, top producers, and network aggregators.

* Oversee the broker onboarding process, ensuring new partners receive proper portal training, product education, and marketing collateral.

* Design and implement a lead generation strategy specific to the agency by identifying and qualifying leads that will build a robust pipeline for future product expansion and sales development.

* Conduct introductory meetings with leads and cultivate relationships until they are ready for handoff to permanent broker relations staff.

* Develop Broker Dashboard:
Lead the project to capture relevant broker data to a scalable dashboard. Collaborate with PHS, Customer Service and IT towards future stages of development and then maintain periodic updates.

Market Intelligence & Feedback Loops

* Gather field intelligence on competitor pricing, coverage enhancements, and technology platforms to advise internal product development.

* Represent the insurance company at national and…