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Manager, Call Center Operations

Job in Albany, Albany County, New York, 12201, USA
Listing for: Conduent, Inc.
Full Time position
Listed on 2026-08-05
Job specializations:
  • Management
  • Customer Service/HelpDesk
Job Description & How to Apply Below
Lead and develop contact center managers and support teams. Drive performance against key metrics, including Service Level, CSAT, NPS, AHT, FCR, and Quality scores. Oversee daily operations across phone, email, chat, and digital channels. Partner wit Operations, Manager, Continuous Improvement, Call Center, Operation, Manufacturing, Banking, Support
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