Lead Program Manager - Emergency Management Liaison

About us

National Grid is hiring a Lead Program Manager to manage the collaboration and coordination of emergency preparedness, planning, and response activities with external Emergency Management stakeholders in across New York state. This is a hybrid role open to any of our New York office locations.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating, and our expertise and track record put us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Whether you're leading emergency preparedness initiatives, building partnerships with government agencies and first responders, or helping coordinate response efforts during critical events, you'll play a vital role in strengthening community resilience and supporting the safe, reliable delivery of energy when it matters most.

As the Lead Emergency Management Liaison, you'll play a critical role in helping communities stay safe and resilient when it matters most. Working closely with National Grid's External Affairs team, you'll build and strengthen partnerships with federal, state, tribal, county, and local emergency management agencies across New York, ensuring strong collaboration before, during, and after emergency events.

In this highly visible role, you'll lead emergency preparedness initiatives, represent National Grid in planning activities and exercises, and serve as a trusted partner to key external stakeholders. You'll help shape response strategies, support regulatory compliance, and provide leadership during major storms and system emergencies, helping coordinate efforts that keep customers and communities informed and supported.

This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys building strategic relationships, and wants to make a meaningful impact. You'll work across a broad network of internal and external partners to strengthen emergency response capabilities, enhance community resilience, and help ensure National Grid is prepared to respond effectively when challenges arise.

• Build and maintain strong relationships with county, state, federal, tribal, and local emergency management partners.
• Lead coordination meetings and preparedness activities with external stakeholders.
• Represent National Grid in emergency planning meetings, drills, exercises, and industry events.
• Support emergency response operations during storms and other system emergencies.
• Help develop and improve emergency preparedness, resilience, and response programs.
• Maintain stakeholder communication plans and emergency management contact databases.
• Support regulatory compliance activities, audits, and continuous improvement initiatives.

• A bachelor's degree in Emergency Management, Engineering, Business, or a related field, or equivalent experience.
• A minimum of 5 years of experience in utility operations, emergency preparedness, field operations, program management, or a related area.
• Knowledge of emergency response frameworks, regulatory requirements, and operational procedures.
• Strong communication, stakeholder management, and problem-solving skills.
• The ability to travel throughout the service territory and support emergency response assignments when required.
• A valid driver's license with a safe driving record.

• FEMA Incident Command System (ICS) certifications.
• Utility storm response or electric operations experience.
• Certified Emergency Manager (CEM) or New York State Professional Emergency Manager certification.
• Experience with emergency planning, resilience initiatives, and regulatory compliance programs.

• Play a vital role in helping…