Director of Residential

Director Of Residential Services

Living Resources is a non-profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life-challenging conditions to live with dignity, independence, and happiness.

Living Resources works with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

The Director of Residential Services provides strategic and operational leadership for the organization's OPWDD-certified residential programs. This role is responsible for ensuring that residential services are safe, person-centered, financially sustainable, regulatory compliant, and aligned with the organization's mission, values, and strategic priorities. The Director develops and maintains a strong residential leadership structure, promotes quality outcomes for the people supported, maintains appropriate census and occupancy levels, and fosters a culture of accountability, continuous improvement, and person-centered practice.

The Director works collaboratively with Clinical Services, Nursing, Quality Assurance, Human Resources, Finance, Intake, Behavioral Services, Compliance, and other departments to support the successful operation and growth of residential services. This position directly supervises the Residential Deputy Director and the QIDP Supervisor.

Responsibilities include:

• Residential Program Leadership
• OPWDD Regulatory Compliance
• Quality and Person-Centered Services
• Census, Admissions, and Residential Growth
• Financial and Resource Management
• Staffing and Workforce Development
• Incident Management and Risk Oversight
• Interdepartmental Collaboration
• Operational Performance and Data
• Emergency and Crisis Management
• Strategic Planning

Requirements:

• High School Diploma or equivalent
• A valid NYS Driver's License
• Access to reliable transportation
• Minimum of 5–7 years of progressively responsible experience in human services, developmental disabilities, or a related field
• Minimum of 3 years of management or supervisory experience, preferably overseeing multiple residential programs or a large service department

Preferred Qualifications /

Skills:

• Demonstrated knowledge of OPWDD regulations and certified residential services
• Experience managing budgets, staffing, compliance, quality, and operational performance
• Demonstrated ability to lead managers and develop high-performing teams
• Strong written, verbal, organizational, and problem-solving skills
• Ability to analyze operational data and translate findings into actionable strategies

We offer great benefits including Paid Training, Health, Dental & Vision Insurance, Payment in Lieu of Health Insurance, Tuition Assistance, and Retirement Programs!

There are also opportunities to advance within our agency!