Director of Residential

Description

Living Resources is a non‑profit human services agency. Our core purpose is to support and empower individuals with disabilities or other life‑challenging conditions to live with dignity, independence, and happiness.

Living Resources works with, and for, families by providing peace of mind. All employees are to be respectful and supportive of families. We are working with them as partners, providing care and services.

To work for Living Resources is to make a difference in the lives of others. Living Resources provides individuals with disabilities and special needs the support they need to thrive and lead active, full lives. For many Living Resources employees, their work becomes an experience where they find fulfillment and develop both personally and professionally.

The Director of Residential Services provides strategic and operational leadership for the organization’s OPWDD-certified residential programs. This role is responsible for ensuring that residential services are safe, person-centered, financially sustainable, regulatory compliant, and aligned with the organization’s mission, values, and strategic priorities. The Director develops and maintains a strong residential leadership structure, promotes quality outcomes for the people supported, maintains appropriate census and occupancy levels, and fosters a culture of accountability, continuous improvement, and person-centered practice.

The Director works collaboratively with Clinical Services, Nursing, Quality Assurance, Human Resources, Finance, Intake, Behavioral Services, Compliance, and other departments to support the successful operation and growth of residential services. This position directly supervises the Residential Deputy Director and the QIDP Supervisor.

• Responsible for aligning and demonstrating the agency’s values while performing your job
• Provide overall leadership, direction, and accountability for the organization's residential services.
• Establish clear expectations for residential leadership and ensure consistent implementation across programs.
• Provide coaching, mentoring, and performance oversight to Residential Deputy Directors, Assistant Directors, and other residential leaders.
• Develop a strong leadership pipeline and succession plan for residential services.
• Establish systems that promote accountability, communication, teamwork, and timely follow-through.
• Ensure residential leadership is visible and engaged within programs and communities.
• Promote a culture that prioritizes dignity, respect, independence, choice, and meaningful outcomes for the people supported.

• Provide overall leadership, direction, and accountability for the organization's residential services.
• Establish clear expectations for residential leadership and ensure consistent implementation across programs.
• Provide coaching, mentoring, and performance oversight to Residential Deputy Directors, Assistant Directors, and other residential leaders.
• Develop a strong leadership pipeline and succession plan for residential services.
• Establish systems that promote accountability, communication, teamwork, and timely follow-through.
• Ensure residential leadership is visible and engaged within programs and communities.
• Promote a culture that prioritizes dignity, respect, independence, choice, and meaningful outcomes for the people supported.

• Ensure residential programs operate in accordance with applicable OPWDD regulations, certification requirements, agency policies, and other applicable federal, state, and local requirements.
• Maintain operational readiness for OPWDD certification reviews, surveys, audits, and other regulatory inspections.
• Partner with Quality Assurance and Compliance to identify trends, address deficiencies, and implement sustainable corrective actions.
• Ensure required residential documentation, reporting, training, monitoring, and quality systems are completed accurately and timely.
• Maintain familiarity with applicable OPWDD regulations, including requirements related to residential certification, incident management, individual rights, medication administration, emergency preparedness,…