Assistant Director of Quality Assurance

All postings will close at 12:01am EST on the date indicated under posting end date.

Note:

Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future.

Position Summary Reporting to the Director of Quality Assurance & Support (QAS), this position is responsible for assisting in planning and directing the operations of the QAS Department, including the responsibility for providing an excellent level of quality control regarding the accuracy of member data and of benefit calculations from the Member Relations Division, providing support to the division through assisting in projects and in testing program changes, and conducting operations within the policy and guidelines of NYSTRS.

This position is also responsible for leading the department in achieving goals by ensuring individual and team goals are met through training, determining work assignments, coaching and monitoring workflow.

• A bachelor’s degree with 3 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system;
• An associate’s degree with 5 years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system;
• Eight (8) years of experience in a position with administrative program responsibilities, 4 years of direct supervisory experience and 1 year of experience allocated/equated to a Grade 20 or higher in a member-related position in a public retirement system.

[Examples of administrative program duties include direct involvement in such matters as developing and monitoring program budgets, setting and managing achievement of program/production goals, managing staff resources and workflow, overseeing process improvements, policy level decision making and coordinating staff training and development for one or more program areas of an organization.]

• Ability to critically analyze NYSTRS benefit calculations (such as service retirement, disability retirement, COLA, and death benefits) and track each through People Soft
• Ability to collaborate with other Directors
• Strong mathematical skills
• Dedication to providing exceptional customer service
• Excellent oral and written communication skills
• Comprehensive understanding of NYSTRS benefits structure
• Excellent interpersonal skills
• Strong analytical and administrative skills
• Effective problem-solving and conflict resolution skills
• Ability to exercise good situational judgment, flexibility, and tactfulness in interactions with external and internal customers

The individual in this position will be expected to work in the office the majority of the time. Telecommuting is permitted but should be limited.

• Acting as mentor, trainer, supervisor, etc., for direct report(s)
• Actively coaching, mentoring and developing departmental staff
• Ensuring all departmental staff adhere to the approved personnel policies of the System
• Directing and supporting department initiatives
• Working with other departments in Member Relations to administer new legislation and coordinate work efforts
• Working with the Director to plan and oversee all work of the Quality Assurance (QA), Documentation & Training (D&T), Document and Office Support Services (DOSS), and Resource units
• Ensuring department is meeting all benchmarks as established.
• Participating in…