Assistant Manager of Enterprise Architecture - Information Technology Services

Assistant Manager of Enterprise Architecture - Information Technology Services

The University at Albany is a Carnegie-classified Research 1 institution driven by academic excellence, pioneering research and scientific discovery, and service to community. UAlbany's world-class faculty experts and approximately 17,500 students are creating new knowledge in fields such as artificial intelligence, semiconductor engineering, atmospheric and environmental sciences, cybersecurity, public health, public administration and social welfare while deepening our understanding of our world through scholarship and creative activity in the social sciences and humanities.

As one of the most diverse public research institutions in the nation, the University is a national leader in public engagement, educational equity and social mobility. For over 180 years, UAlbany has molded bright, curious and engaged students and launched them toward success.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City, and the Adirondacks.

Information Technology Services (ITS), the central IT provider at the University at Albany seeks applicants for an Assistant Manager of Enterprise Architecture to lead and manage the daily operations of the Enterprise Architecture group. The Assistant Manager coordinates staff assignments, ensures timely handling of tickets and project tasks, and confirms standards and governance processes are consistently applied in everyday work.

This is a management and operations oversight role in support of the group rather than a technical role. By focusing on daily operations, the Assistant Manager ensures execution is consistent and reporting is reliable. They provide day-to-day supervision of the staff in the Enterprise Architecture group, facilitate the Architecture Review Board (ARB), and produce the operational reporting that keeps EA work visible and on schedule.

• Lead and manage direct reports
  • Provide day-to-day supervision of EA staff, including regular one-on-ones, workload review, coaching, and task follow-up.
  • Monitor EA work queues, assign work, follow up on aging items, and elevate stalled work to the Associate Director.
  • Confirm that staff entertain timely and accurate updates in line with ITS work management policies and procedures.
  • Provide guidance, support, and performance feedback to assure goals, programs, activities, and personnel practices are consistent with and contribute to the University's mission.
  • Lead employees for maximum performance and dedication, fostering a positive and productive work environment.
  • Complete performance management feedback and goals timely and per requirements, offering constructive feedback and developing improvement plans.
• Coordinate resources and assignments of the group
  • Coordinate staff assignments for projects, Non-Standard Requests, Technology Risk and Compliance (TRC) requests, ARB reviews, consultations, and operational service requests.
  • Balance competing demands and bring major priority conflicts to the Associate Director early.
• Serve as project manager for assigned EA initiatives
  • Manage selected EA-led or operational projects from intake through completion.
  • Monitor active projects to confirm Technical Leads are engaged, providing meaningful updates, and driving progress.
• Produce operational reporting
  • Report on workload, ticket aging, ARB activity, assignments, and staff capacity.
  • Provide a current view of EA throughput and capacity to support planning and prioritization.
• Facilitate the Architecture Review Board (ARB)
  • Prepare agendas, run readiness checks, capture meeting notes, track action items, and complete routine follow-up.
  • Ensure ARB decisions are documented and communicated to the staff responsible for carrying them out.
  • Support the Associate Director, who retains ARB ownership and final architecture decision-making authority.
• Support standards, governance, and strategic priorities
  • Coordinate reviews of architecture and documentation standards and track updates through to completion.
  • Confirm that approved standards and governance processes are applied in daily EA work.
  • Coordinate staff involvement in strategic initiatives such as AI adoption, cloud adoption, and Student Information System modernization.
• Other reasonable duties as assigned
  • Perform other reasonable duties as assigned in support of ITS operations and University needs.

• Reports to:
  
  Associate Director…