Senior Director, Operations

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SPORTFIVE utilizes the unique emotional power of sports to create and enable pioneering partnerships in sports. By delivering responsible commercialization, full-service solutions and long-term value for all stakeholders in sports, SPORTFIVE strategically and creatively connects brands, rights holders, media platforms and fans by leveraging a global network paired with decades of experience and entrepreneurial spirit. As a market leader with customer centricity and vast data intelligence at its core, SPORTFIVE leads the sports business into the future through its digital solutions and aims to be the most progressive and respected partner in sports.

SPORTFIVE is one of the largest global sports marketing agencies, with 1,200 local experts based in 15 countries active in football, golf, e-sports, motor sport, handball, tennis, American football, World Cup, Olympics and many more.

Job Title:

Senior Director, Operations

Reports To:

VP, Olympics & Major Events, Brand Solutions

Primary

Work Location:

United States | Remote eligible

The Senior Director is responsible for overseeing the operational strategy, client engagement, and Games-time delivery of a partner’s Olympic and Paralympic programs. The Senior Director will connect strategic account leadership with day-to-day execution, ensuring that client objectives, guest experience, vendor coordination, budget management, and cross-functional delivery are aligned from planning through Games-time operations.

• Serve as the day-to-day client lead for Olympic and Paralympic business and operational programs.
• Oversee and manage custom on the ground business programs (including ticketing, accommodations, accreditation, operations) with overarching brand and marketing goals.
• Conduct on-going strategic check-ins, executive briefings, and relationship health reviews with client.
• Oversee agency (and client) networks, venue operators, and third-party logistics vendors to ensure seamless delivery.
• Lead end-to-end operational strategy and implementation for Games-time on the ground programs.
• Oversee and manage a team across integrated operational deliverables across all on the ground programs.
• Manage compliance, contract execution, and approval processes under agency and client guidelines.
• Manage multi-million-dollar program budget(s), forecasting, financial reconciliation, and progress reporting.
• Lead, mentor, and direct cross-functional internal teams spanning operations, creative, project management, client consulting, and finance.

• Travel for site visits to client headquarters and to Los Angeles.
• Develop executive-ready presentations, reports, and documentation using Microsoft Office applications, including PowerPoint, Word, Excel, Outlook, and Teams.
• Organize, maintain, and manage SharePoint content and team resources.
• Update and maintain templates, tools, and operational documentation as needed.
• Prepare weekly status reports and executive updates for client and agency leadership.
• Attend meetings, capture key discussions, document action items, and track follow-up activities.
• Participate in brainstorming sessions, conducting research and providing creative ideas and solutions.
• Perform additional administrative and operational duties as required.

• 10-12+ years in sports marketing, experiential event management, and/or corporate hospitality.
• Proven experience leading high-level corporate hospitality programs including past Olympic and Paralympic Games.
• Extensive experience in working across various technology platforms i.e. guest management systems, ticketing, etc.
• Experience managing client relationships, vendors, budgets, and cross-functional teams.
• Demonstrat…