Outreach Worker Supervisor

Founded as a settlement house in 1912, Trinity Alliance of the Capital Region, Inc., offers a wide variety of resources and support tailored to meet the unmet needs of children, individuals, and families in the community we represent. From parenting and reading classes to food pantries, anti-violence initiatives, housing assistance and much more, Trinity seeks to comprehensively strengthen our community in ways where it needs it, when it needs it and how it needs it.

In short, we fill gaps. We listen. We learn. We care. We take action! Trinity Alliance values:
Collaboration, Growth, Justice, & Compassion.

To strengthen and support our community by providing comprehensive, compassionate services in partnership with our neighbors.

Trinity Alliance of the Capital Region will be a responsive agent for change, growth and healing, a community hub that not only leads but listens.

The Outreach Worker Supervisor resides within the Alternatives to Incarceration Division and works closely with Outreach Workers, the Program Manager, SNUG Social Worker, and community partners. The mission of this role is to strengthen field operations, support staff performance, and ensure effective service delivery through supervision, coordination, and direct engagement.

The Outreach Worker Supervisor (OWS) provides direct supervision, leadership, and field coordination to Outreach Workers within the SNUG Violence Prevention Program. This role ensures consistent implementation of program strategies, staff accountability, and high-quality engagement with program participants and community members.

The OWS plays a critical role in daily operations, staff development, data integrity, and violence interruption efforts. This position works closely with the Program Manager to ensure outreach activities are aligned with program goals, funder requirements, and community needs.

• Supervise Outreach Workers, providing daily support, guidance, and coaching.
• Prepare daily plans and field assignments for outreach staff.
• Conduct daily huddles and end-of-day debriefings.
• Facilitate weekly individual supervisions with staff.
• Conduct regular team meetings to review performance, strategy, and safety.
• Spend time in the field with each Outreach Worker to observe, support, and reinforce best practices.

• Spend a minimum of four hours per week in the target area alongside the Program Manager.
• Support planning and participation in shooting responses and crisis interventions.
• Assist with planning and facilitating participant events and community activities.
• Ensure each program participant is seen at least once per month and that all contacts are properly documented.

• Perform routine data checks to ensure Outreach Worker documentation is complete, accurate, and timely.
• Monitor required entries and reporting for program compliance.

• Maintain direct engagement with program participants, modeling effective outreach and relationship-building practices.
• Support case management efforts and coordination of services as needed.

• Maintain consistent communication with the Program Manager regarding field activity, staff performance, and emerging community concerns.
• Promote teamwork, accountability, and alignment with program goals.
• Participate in designated agency committees.
• Fulfill other duties as assigned.

• Minimum of two years of work experience in street outreach and case management.
• Preference given to individuals who live in, or have intimate knowledge of, the program's target area.
• Demonstrated ability to lead teams in high-stress, community-based environments.
• Strong organizational, written, and verbal communication skills.
• Ability to prioritize tasks, multitask effectively, and problem-solve in real time.
• Strong interpersonal skills with the ability to build trust with staff, participants, and community members.
• Commitment to trauma-informed, culturally responsive engagement.
• Valid New York State driver's license preferred.

SALARY: $57,222

In addition to a competitive salary, you will enjoy a range of valuable benefits, including 14 paid holidays, health insurance starting at the beginning of your first full month of employment, and immediate accrual of sick leave. Personal time will also be available from your first day on the job.