Laboratory Info-Technologist ; Blood Bank

Position: Laboratory Info-Technologist I (Blood Bank)
Location: City of Albany

## Laboratory Info-Technologist I (Blood Bank)
Apply locations:
43 New Scotland Avenue Albany, NY 12208time type:
Full time posted on:
Posted Todayjob requisition :
70311

Department/Unit:

Blood Bank

Work Shift:

Evening (United States of America)
Salary Range:$59,066.00 - $88,599.00

An Information Technologist (IT) utilizes knowledge and clinical laboratory experience to manage laboratory data and information. The IT assists all laboratory areas in the delivery of quality laboratory products and services with primary focus on the preanalytical and post analytical phases of laboratory services while functioning as the primary advocate for the customer. This position requires general knowledge of testing performed in all laboratory areas and the exercise of independent judgement and responsibility with minimal supervision by the director or manager.

Other critical aspects include excellent communication and customer service skills and the ability to quickly resolve customer issues or problems.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
** Include but not limited to the following:
* Use effective written and verbal communication skills to work cooperatively with customers and employees.
* Support laboratory-marketing activities through excellent customer service and regular communication with clients and potential clients.
* Utilize the LIS and HIS computer systems to perform inquiries, order tests, enter results and comments, generate billing, issue credits and generate worksheets
* Direct routine and special courier runs (specimen pickup); deal with client special requests, and identify and resolve client/laboratory delivery problems.
** QUALIFICATION REQUIREMENTS:
** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as outlined in the attached annual competency assessment and maintain an acceptable driving record.  Where feasible, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the job’s essential functions.
** EDUCATION, LICENSURE, REGISTRATION AND/OR CERTIFICATION
*** BS from an accredited college or university.
* Degree in science, computer science or business preferred.
** COMMUNICATION

SKILLS:

** Ability to:
* Read and interpret documents such as safety rules and procedure manuals. Use effective written and verbal communication skills to work cooperatively with customers and employees.
* Listen well, take direction and engage in interactive dialogues with others. Identify when a caller is distressed or upset. Take action to calm the caller and successfully resolve the issue.
* Seek the input of others to achieve consensus.
* Comprehend, remember and carry out instructions. Communicate any questions to a preceptor or Supervisor as needed.
* Thoroughly, accurately and legibly document test results and quality assurance. Accurately document daily work activities according to established standards.  Communicate effectively with nursing staff, physicians and other hospital departments and outside clients.
* Conduct telephone and personal inquiries to any of the laboratory’s customers professionally and with courtesy, respect and confidentiality.
* Interpret laboratory information for healthcare providers.
* Offer advice to clients on possible causes of preanalytical variation in test results and on ways to improve the quality of test results.
* Assist clients in appropriate test selection for particular diagnostic dilemmas.
** MATHEMATICAL

SKILLS:

** Ability to:

Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Perform statistical analysis and prepare graphical displays.
** PROFESSIONAL

SKILLS:

** Ability to:
* Accomplish a wide variety of tasks in a specified time, prioritize and make decisions as well as effectively provide feedback.
* Demonstrate knowledge of all applicable policies and procedures
* Maintain competency and assumes responsibility for continuing education relevant to responsibilities.
* Improve job performance through continuing education and productive feedback.
* Demonstrate cooperation and flexibility in continually meeting patient care needs, by…