Call Center QA Specialist — Elevate Customer Care
Job in
City of Albany, Albany, Albany County, New York, 12201, USA
Listed on 2026-03-01
Listing for:
New York State Department of Health
Full Time
position Listed on 2026-03-01
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Location: City of Albany
A state department focused on health services is seeking a Call Center Quality Assurance Specialist 1. The successful candidate will evaluate call center performance and ensure adherence to quality standards. This role requires six years of relevant experience along with strong analytical and communication skills. Preferred qualifications include familiarity with public health insurance programs and proficiency in Microsoft Office. A detailed benefits package and commitment to health equity are part of this position.
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