RMA Technician

The RMA technician performs quality control inspections, checks, and tests of products and supplies to determine if received items meet the Requirements needed for the business. The technician records data, takes appropriate pictures and maintains completed records of inspections. The technician also assists Operations and Quality Manager with investigations into part discrepancies. The technician is familiar with standard inspection concepts, practices, and procedures and the use of calibrated measuring and test equipment ranging from handheld tools to sophisticated electronic analyzers.

• Process customer returned material (RMAs), including inspection, functional testing, analysis, and documentation of findings.
• Inspect and test vendor return material for warranty or repair, documenting results and supporting vendor disposition decisions.
• Evaluate returned optical transceivers and electronic components to determine condition, visible defects, failure indicators, and compliance to applicable requirements.
• Create and maintain inspection reports, failure summaries, and supporting documentation (including photographs) in designated quality, ERP, or ticketing systems.
• Identify, document, and segregate nonconforming or suspect material;
  Escalate issues to Quality or Engineering to support investigation and resolution.
• Communicate RMA findings and status to Quality, Engineering, Operations, Customer Support, Vendors and other stakeholders as required.
• Work with Finance and Quality to support appropriate disposition and resolution of vendor RMAs, Incoming Inspection, and Operational Support (Secondary Duties).
• Perform incoming inspection and basic functional testing of optical transceivers and electronic components as required to support receiving and inventory disposition.
• Monitor inventory items flagged for additional inspection or testing to support operational workflow.
• Maintain calibrated inspection and test equipment and ensure proper use.
• Maintain a clean, safe, and organized work area in accordance with safety and quality standards.
• Support investigations into part discrepancies and assist with root cause data collection.
• Assist with quality system activities, including ISO 9001 compliance, audits, training, and continuous improvement initiatives, and other duties as assigned.

• Experience with inspection and testing of optical and RF components.
• Experience using mechanical and electronic measuring and test equipment, including Digital Meters.
• Experience reading and interpreting drawings, specifications and procedures.
• Excellent vision (may be with corrective lenses).
• Excellent planning, analytical and organizational skills.
• Strong PC systems and software application skills (Microsoft Excel, Power Point, Word, etc.).
• Ability to handle multiple concurrent tasks with various deadlines.
• Familiarity with ERP Systems.
• JIRA Ticket-Tracking software and ERP/MRP experience preferred.
• Maintain a clean, safe, and unobstructed work area.

• Reliable, dependable, diligent, highly organized with good time‑management skills.
• Task oriented.
• Able to work under pressure and deadlines.
• Ability to multi‑task and prioritize.
• The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.

• Associate degree in electronics, engineering technology, or a related technical field, or equivalent hands‑on experience.
• 2–4 years of experience in quality inspection, electronics testing, or RMA processing preferred.

This position requires working in a warehouse and quality inspection environment with moderate noise, occasional dust, chemical odors, and varying temperatures. The role involves frequent standing, walking, and handling small optical and electronic components using fine motor skills and precision tools. Strong visual acuity is needed to inspect parts, identify defects, and review detailed documentation, with or without corrective lenses. The employee may occasionally lift or move materials up to 25 pounds, and up to 40…