Quality Assurance Supervisor

Responsibilities

• Work with the quality team and other organizational departments to create a culture of quality and continuous improvement
• Prepare metrics reporting daily, weekly, and monthly operational performance tied to quality
• Prepare, schedule, and conduct internal quality, process, and safety audits to assess conformance to ISO 9001 and business requirements
• Disseminate processes and training to support determination of nonconformance root cause and implementation of effective corrective/preventive actions
• Recommend and implement solutions to issues and improvement opportunities tied to quality and business operations
• Plan and execute quality improvement projects that support the company’s annual business plan
• Develop and ensure achievement of short and long-term site and corporate quality goals
• Interface professionally and effectively with internal and external customers on quality related issues
• Ensure the Integra Quality Department is properly staffed and trained
• Oversee the daily operation of Return Merchandise Authorizations (RMAs) regarding both customer facing and manufacturer issues.
• Manage Software QA Technician testing, reporting and processes to ensure timely deployment of product is achieved.
• Perform other related duties and serve on special projects as assigned

• Minimum of 5 years’ experience in a quality Supervisor role
• Knowledge and minimum 5 years working experience with the ISO 9001 quality management system standard
• Ability to work productively in cross functional teams in both leadership and support positions
• Thorough knowledge of logistics and electronic assembly operations
• Experience and competence in quality tools including SPC charts, FMEA, 5-Why, frequency distribution charts, flowcharts, and root cause analysis techniques
• Experience with environmental, health and safety programs
• Excellent analytical and problem-solving skills
• Excellent written and verbal communication skills
• Excellent organizational skills and attention to detail
• Experiences in Quality Management Software and Processes
• Knowledge and experience in technical aspects of software solution being tested
• Experience in training company personnel on quality procedures and requirements
• Ability to work under high pressure situations and deadlines
• Must be able to simultaneously manage several objectives and reassign priorities as needed
• Ability to inspire, motivate and influence diverse teams.

• ISO 9001
• SPC charts
• FMEA
• 5-Why
• root cause analysis
• quality management software
• quality improvement projects
• metrics reporting
• process audits
• environmental health and safety

• analytical skills
• problem-solving skills
• written communication
• verbal communication
• organizational skills
• attention to detail
• leadership
• teamwork
• time management
• influencing skills