Food Service Front of House Manager

Position: (FT) Food Service Front of House Manager
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Food Services Close Date Description

Food Services - Front of House Manager

Overview:
To prepare and serve healthy, attractive & delicious food and provide exceptional service to staff, members and customers; to manage the front of the house (FoH) to meet goals for sales, margin, labor expense and customer service.

Status: $27.00/hour, Non-Exempt. Full-time, hourly, flexible schedule including evenings and weekends required.

Supervisor:
Food Service Manager

Job Responsibilities:

Front of House

* Work shifts with FoH team to prepare drinks, pizzas, and sandwiches to order; develop and follow menu and portion guidelines; oversee proper stocking, rotation, and dating of FoH items to ensure freshness; serve food in a prompt, friendly courteous manner

* Ensure that deli cases are stocked fully to give feeling of abundance

* Ensure that all product is in sellable condition and meets quality standards

* Take responsibility for knowing the menu and understanding how it tastes, how it looks, how it travels, and what accompaniments are required

* Ensure that all items are accurately labeled with price and ingredients

* Maintain menu boards

* Work with Deli manager to develop new FoH recipes

Customer Service

* Present a pleasant demeanor and greet everyone you encounter

* Offers product samples and suggestions for purchase in a friendly courteous manner

* Report customer suggestions, comments, and complaints to appropriate Manager

* Maintain awareness of customers and co-workers throughout the department to ensure premium customer service

Department Maintenance

* Provide management presence throughout the Food Service Department and guidance to staff in the absence of a food service sub department manager or in the absence of the Food Service Manager

* See that unsalable items are properly disposed of and keep accurate loss records

* Maintain counter, deli and self-service cases and prep areas in sanitary and orderly condition following health department regulations

* Place orders in a timely manner to ensure adequate amounts of ingredients and food preparation supplies are on-hand

* Monitor FoH time and temperatures; advise Deli Manager of equipment repair and replacement needs

* Participate in periodic inventories

* Develop and implement proper opening, closing and shift change procedures

Personnel

* Recruit and hire qualified applicants following established policies and procedures

* Develop, implement and ensure on-the-job training for all FoH staff

* Conduct and document performance evaluations; and when appropriate, recommend pay increases

* Document performance issues and take corrective action as needed following established policies and procedures

* Create and maintain FoH staff schedule and review time sheets

* Create and monitor FoH prep sheets

* Organize staff meetings for FoH employees

* Participate in deli management team meetings

* Communicate with FoH staff on all matters that pertain to job performance

Financial Management

* Participate in sales target, margin, and budget development

* Track items for margin adherence, sales performance, and profit

* Track employee production and performance as a component of sales

* Track product lines for leads, turnover, rotation and inventory management

Catering

* Work with Deli Manager to develop and improve catering menu

* Consult with customers regarding catering and special events

* Implement catering fulfillment system; work with Kitchen Manager to ensure delicious product and timely delivery as indicated by customer feedback

* Develop catering line of business

Full-Time/Part-Time Full-Time Open Date 2/27/2026 Position Front of House Manager

Position Requirements

Essential Qualifications

* Prior deli counter, food service, catering, or restaurant management experience

* Supervisory experience in hiring, training, and evaluating employees

* Experience developing systems and procedures

* Demonstrated familiarity with basic office software and strong arithmetic skills

* Ability to handle and prioritize multiple demands and to handle emergency situations as they arise

* Strong organizational skills with attention to detail

* Ability to routinely lift 50 lbs and stand for long periods

* Ability to work safely, calmly and effectively with others as a part of a team

* Excellent communication skills, both in listening to and directing others

* Flexibility in scheduling

Desired Qualifications

* Ability to project an outgoing, friendly, helpful personality

* Food Safety Certification

Shift Various Shifts