Part Time Floor Leader - Crossgates

Overview

Position:
Part Time Floor Leader

Weekly: 20-29 hours

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will work with fellow leaders to ensure the store runs smoothly, deliver an exceptional customer experience, maintain a motivated staff, and uphold operational excellence.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a productive and enjoyable work environment, resulting in happy customers and happy employees.

Compensation: Crossgates Mall Pay $17.60 USD per hour

• Sales & Customer
  
  Experience:
  
  
  • Driving Sales: Utilize the Store Force dashboard results to coach the sales team, adjust the shop floor structure to meet/exceed sales goals, own your results, and celebrate achievements with the team.
  • Customer
    
    Experience:
    
    Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe consultations, collaborate with the team, and strive to exceed daily sales goals.
  • Building the Brand: Educate customers on Lush brand values and our positions on fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging in-store and through community engagement.
  • Product Passion: Increase product knowledge and consistently make informed recommendations.
• Team Involvement:
  • Development: Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example and seek feedback and opportunities to improve.
  • Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to perspectives related to DEIB, foster belonging, promote teamwork, and recognize each employee's contributions.
• Operational Excellence:
  • Cash Handling and Store Opening/Closing: Manage cash handling, transactions, cash drawer reconciliation, nightly deposits, and end-of-day security. As required, take deposits to the bank.
  • Time and Attendance: Lead by example in attendance and punctuality; monitor breaks; review daily communications to keep the team informed and prepared for shifts.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
  • Stock and Inventory: Train the team on inventory best practices, support inventory tasks, and use visual merchandising guidelines to adjust displays based on sales.
  • Policies and Procedures: Support management in keeping the store compliant with opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

Required:

• Minimum 1 year of experience in:
  • customer service and sales
  • cash handling and opening/closing procedures
  • supervisory experience involving coaching, feedback, and training
  • problem-solving in day-to-day customer service operations
  • a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Note: Lush is an equal opportunity employer. This posting may be subject to changes and the role may be filled or closed at any time.