Licensed Optical Supervisor - Stuyvesant Plaza

Licensed Optical Supervisor - Stuyvesant Plaza (Finance)

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime fans or first‑time wearers, you’ll leave them excited and confident about our glasses. Acting as a keyholder to the store, you’ll help open and close shop and maintain internal operations.

As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self‑starter and a lifelong learner eager to help Warby Parker grow.

Optical duties:

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities:

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisory responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy
• An energetic, positive team player who can adapt in a fast‑paced, ever‑changing work environment
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities
• Open‑minded—you’re constantly learning and challenging what you know
• Someone who takes their work very seriously, but not themselves
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• And more (just ask!)

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explains your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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