Program Manager -Retail Industry Expert - Commerce & Omni Channel Domain

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

This job is located in Seattle, WA. Must be local or willing to relocate.

We are seeking an experienced Program Manager with deep expertise in the retail sector, particularly in high volume, customer‑centric environments such as beverage, café, or quick‑service retail. This role leads multi‑workstream initiatives that improve operational efficiency, elevate customer experience, optimize technology investments, and strengthen overall retail business performance.

The ideal candidate brings strong program leadership, excellent cross‑functional collaboration skills, and direct understanding of fast‑paced, high‑transaction stores where speed, accuracy, consistency, and scalable omni‑channel operations are essential. This includes expertise across digital ordering, mobile apps, loyalty, POS systems, and in‑store execution. Program Managers oversee daily program operations, manage risks and issues, guide communication, and ensure delivery quality. They plan, organize, monitor, and manage resources to achieve program goals efficiently.

• Lead large contracts or major segments of complex engagements for internal or external retail clients.
• Translate complex business requirements into actionable program plans, formal agreements, and accepted solutions.
• Manage the full program lifecycle from initial intake and requirements through planning, execution, and final delivery.
• Oversee cross‑functional contributors to ensure work is completed on time, within scope, and at expected quality.
• Provide clear visibility into program progress, risks, decisions, and overall delivery performance.
• Apply strong business acumen across labor planning, cost controls, margin protection, operational budgeting, and ROI modeling.
• Lead programs that improve customer throughput, order consistency, and store level guest satisfaction.
• Drive alignment with operations teams to ensure adoption, training, and sustainment across stores.
• Lead multi‑phase initiatives focused on operational excellence, digital transformation, customer journey modernization, and P&L improvement.
• Translate strategic business objectives into structured program plans tailored to retail service environments.
• Manage cross‑functional teams spanning operations, IT, marketing, supply chain, store design, and franchise or licensed partners.
• Drive efficiency improvements across high‑volume store operations using proven retail best practices.
• Lead modernization initiatives across POS, mobile ordering, digital menu boards, loyalty systems, and store workflow tools.
• Support store strategy, operational audits, new unit development, remodels, and market expansion.
• Champion customer experience enhancements through improved order flow, pickup design, digital engagement, and service models.
• Track KPIs including sales lift, labor efficiency, digital adoption, operational uptime, product availability, and customer satisfaction.
• Build business cases and financial models for investment decisions, value engineering, and margin optimization.
• Integrate digital commerce including e‑commerce, mobile ordering, rewards apps, and third‑party marketplaces with in‑store operations and POS systems.
• Ensure consistency in ordering, loyalty, payments, promotions, and product availability across all channels.
• Improve end‑to‑end customer journeys for order‑ahead, pickup, delivery, in‑store service, and loyalty engagement.
• Support technology and process improvements that reduce friction between digital demand and store execution.

• Bachelor’s Degree
• 12 or more years of program or project management experience with strong exposure to retail operations, merchandising, supply chain, and e‑commerce.
• Deep understanding of retail fundamentals including POS,…