Visitor Services Assistant 2, Box OCE-1607​/27453

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Review Vacancy

Date Posted 08/06/26

Applications Due
08/20/26

Vacancy ID221368

* Basics

* Schedule

* Location

* Job Specifics

* How to Apply

NY HELPNo

Agency Education Department, State

Title Visitor Services Assistant 2, Box OCE-1607/27453

Occupational Category No Preference

Salary Grade
12

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary Range From $50425 to $61548 Annually

Employment Type

Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 5%

Workweek Other (see below)

"Other" Explanation 9:00AM - 5:00PM, Wednesday - Sunday

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Office of Cultural Education

New York State Museum

City Albany

StateNY

Zip Code
12234

Duties Description The New York State Education Department's (NYSED) Cultural Education (OCE) is seeking candidates for a Visitor Services Assistant 2, Assistant Museum Store Supervisor position in the New York State Museum. The Visitor Services Assistant 2 reports to the Director of Retail Operations (Museum Support Services Specialist
2). Duties of this position include, but are not limited to, the following:

* Assists in the reopening and ongoing management of the Museum's Gift Store, playing a vital role in enhancing the visitors' experience and supporting the Museum's educational mission.

* Will support key museum store operations including purchasing, inventory control, visual merchandising, and customer engagement. Assist the Director of Retail Operations in overseeing store operations; serve as the store lead in the absence of the Director of Retail Operations;

* Lead visual merchandising strategies for the store and uphold cleanliness standards;

* Assist in training and scheduling employees. Provide guidance and support to ensure cashier staff perform their duties effectively and maintain high service standards;

* Address customer complaints and inquiries, ensuring a positive shopping experience. Strive to enhance customer satisfaction and loyalty;

* Manage inventory levels on the floor, ensuring the store is adequately stocked. Coordinate with suppliers regarding deliveries and maintain accurate inventory records on ingoing and outgoing products;

* Process new inventory by entering data into the POS system, creating price tags, and organizing products for sale;

* Support the Director of Retail Operations in achieving sales targets. Support and advance store promotions and marketing in person and online;

* Ensure compliance with store policies and procedures and maintain established financial controls;

* Assist in preparing reports on sales performance, inventory levels, and store foot traffic;

* Operate and point of sale (POS) and computer inventory systems effectively;

* Provide cashier and frontline service coverage as needed to ensure seamless operations;

* Ensure the store is secured at closing by checking if the doors are locked, alarms are set and any safes are locked.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Promotion: one year of experience as a Visitor Services Assistant 1.

Non-competitive:
Three years of experience in the visitor/customer service environment in a cultural institution, including one year as a supervisor.

* Substitution:
College study may be substituted for up to two years of general experience based on 30 semester credit hours being equal to one year.

PREFERRED QUALIFICATIONS:

* Strong communication and interpersonal abilities

* Basic math and cash handling skills

* Attention to detail

* Problem-solving mindset with the ability to make quick decisions

* Familiarity with retail management software (e.g., POS systems)

* Ability to work in a fast-paced, customer-focused environment

* 2+ years of experience in retail or customer service

* Prior experience in a supervisory or assistant manager role preferred

Additional Comments CONDITIONS OF EMPLOYMENT:
This will be a permanent, non-competitive appointment. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits.

Travel Requirement:
This position will require TRAVEL REQUIREMENTS (5%) in-state/Statewide travel.

This position leads to a maximum salary of $61,548 based on annual performance advances and traineeship advances. For new State employees appointed to graded positions, the…