PT) Front End, Floor Manager

Front End, Floor Manager

Assist Front End in maintaining high standards of friendly, courteous, and prompt customer/member service. Manage and assist cashiers, registers and customer flow; ensure accuracy of all cash accounts and security of all media received; manage and assist Customer Service desk; ensure cleanliness, safety and security of the Front End.

Job Responsibilities:

• Customer/Member Service:
• Model the highest level of customer service toward all customers
• Establish customer service as a top priority
• Answer customer questions and/or complaints completely and courteously, or direct the questioner to the appropriate person who will provide the answer
• Answer telephone calls with a positive and polite greeting and efficiently answer and/or direct customers to appropriate department/person
• Make clear and concise announcements over the intercom for customers, staff, events, and practitioners
• Promote membership to non-members
• Issue refunds, rainchecks, and gift cards
• Listen and answer questions regarding member discounts and record information and/or guide member to Member Services Coordinator
• Verify member discounts by checking banked hours and share payments
• Assist in helping customers sign up for practitioner services and direct questions to the Education Coordinator
• Accept member share payments according to Front End procedures
• Accepting and sorting recyclables, egg cartons, milk bottles, deposit bottles, and plastic bags. Take items to the appropriate location in the warehouse
• Issue milk bottle/bottle deposits (if in cash)
• Operations:
• Ensure all spills are cleaned promptly. Assist in maintaining store in a clean and orderly condition
• Report any suspected shoplifting or disorderly conduct to the Manager on Duty immediately
• Ensure incident and accident reports are filled out properly, promptly pass report to Human Resources, and notify the Store Manager
• Work with Front End Manager and Front End Assistant Manager to follow procedures to ensure accuracy and security of all cash, daily deposits and paperwork processed by the Front End
• Distribution of paychecks, cashing employee paychecks, maintaining Live Check Pickup Log
• Ensure that container guidelines, per the NYS Department of Agriculture and Markets are being followed
• Ensure HWFC policies are being followed including required dress code (ie. shirts and shoes), non-service animal, missing child "Code Adam", medical and nonmedical emergencies
• Cashiering:
• Supervise and support cashiers and customer service desk personnel. Communicate to Front End Manager and Front End Assistant Manager any recurring problems or concerns
• Support the cashiers by bagging groceries while providing coaching on observed behavior
• Relay any new pertinent information to cashiers
• Participate in cashier training as needed and continue to give feedback to cashiers
• Provide cashiers with tills at shift start, assign registers to ensure best customer flow
• Refill register supplies, clear unwanted products from registers, and ensure register stations are clean and organized
• Obtain and verify the grocery bag order from receiving. Distribute/maintain register stock of grocery bags
• Provide assistance with change for cashiers
• Create and manage break schedule to ensure coverage of Front End at peak times
• Open and operate additional registers when the Front End is busy to ensure the customer the shortest checkout time possible
• Assign tasks to cashiers and courtesy clerks during downtime
• Call for assistance to the Front End when needed
• Ensure that cashiers count out register and then verify count. Resolve shortages/overages in cashier reconciliation. Leave notes for deposit manager regarding discrepancies
• Sign out Front End member workers, plant department members, and practitioner/committee member workers. Verify completed shift work before signing out other department member workers
• People:
• Work with the Front End Manager and Assistant Front End Manager to develop performance standards and assure on the job training of all Front End staff and member workers
• Provide feedback to the Front End Manager and Assistant Front End Manager on cashier performance
• Assist with scheduling as needed
• General:
• Lead by example in…