Strategic Customer Success Manager

5 days ago Be among the first 25 applicants

Imagine being a healthcare provider whose sole mission is to focus on delivering high-quality patient outcomes, but with the knowledge that you need to constantly document your compliance with key healthcare regulations along the way. Compliancy Group’s vision is to deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers. We’re on a mission to support small and midsized medical practices as they work to comply with critical, ongoing healthcare compliance requirements.

We’re looking for a Strategic Customer Success Manager who thrives in a high-impact role, loves building deep relationships with clients, and is motivated by helping customers succeed. You’ll manage a small, high-value portfolio consisting of Compliancy Group’s biggest and most strategically important customers, guiding executives and stakeholders through adoption, renewal, and growth, while collaborating closely with expansion sales reps and cross-functional teams to drive growth, harness the voice of the customer and resolve support and billing issues as they arise.

This is a remote role with opportunities to meet virtually or in-person for strategic business reviews, planning sessions, and team collaboration.

• You’ll manage a small portfolio of high-value accounts, giving you the chance to build meaningful relationships and make a real difference in customer outcomes.
• Your work will have a direct impact on gross retention and long-term customer success. In addition, as you’ll be managing our highest potential accounts, your efforts will also drive meaningful growth for the business; your work product will be on center stage.
• You’ll lead executive-level conversations, QBRs, and strategic initiatives that shape customer outcomes.
• You’ll collaborate with a supportive team across Sales, Product, and Support, advocating for customers and influencing product and service direction.
• You’ll have autonomy to drive account strategies and the visibility to see the direct results of your efforts.

• 5+ years of Customer Success, Account Management, or related client-facing experience, ideally managing high-value or enterprise accounts.
• Proven ability to drive retention, adoption, and long-term customer success.
• Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations.
• Strong business acumen and ability to align solutions to customer objectives. Strong plus to a candidate that has either worked in the healthcare space (healthcare providers rather than surrounding verticals) or is familiar with spanning efforts across diverse, cross-functional teams and needs.
• Excellent communication, relationship-building, and influencing skills across multiple organizational levels.
• Comfortable collaborating across teams, including Sales, Product, and Support.
• Experience with SaaS or subscription-based business models preferred.
• Bachelor’s degree or equivalent professional experience.

• Serve as a trusted advisor to a small portfolio of high-value accounts, driving long-term success.
• Own gross retention and renewal outcomes, proactively identifying and mitigating risk.
• Monitor account health, product adoption, and usage to ensure optimal customer results.
• Lead executive business reviews (QBRs), sharing insights, value realized, and strategic recommendations.
• Coach clients on best practices, guiding them to maximize adoption and impact.
• Develop and execute strategic account plans aligned with customer goals and company solutions.
• Collaborate with expansion sales team members on growth opportunities, without direct quota responsibility.
• Advocate for customer needs internally and provide feedback to Product, Marketing, and Support teams.

• Opportunity to make a direct, measurable impact on high-value clients and the business as a whole.
• Competitive base salary plus performance-based bonus tied to gross retention and account success.
• Extensive training and professional development to help you grow your…