Strategic​/National Account Manager I​/II

Job Description

Primarily responsible for the overall management of strategic and national accounts. Acts as a strategic advisor to support clients in decision‑making related to benefit design, financial impacts, member experience, and industry trends. Focuses on account retention activities and may expand to prospect new business opportunities.

• Responsible for sales activities, including retention, prospecting, and cross‑selling.
• Establishes, develops, and maintains positive business relationships with clients, brokers, and internal department contacts.
• Develops a thorough understanding of clients strategic goals, financial position and opportunities to offer solutions that meet their needs and ensure overall satisfaction.
• Provides oversight for all activities that surround client solutions, operational efficiencies and member impacts. Works with relevant internal and external sources to ensure expedited and effective resolution to maximize satisfaction.
• Partner with Account Service Consultant(s) to deliver high‑quality client satisfaction.
• Establishes and maintains relationships with internal executive sponsors and maintains client detail and history.
• Develops key account summary identifying client needs, opportunities, risks, and competitive insight.
• Attends meetings, sales events, and training to keep abreast of the latest corporate, national, and legislative developments impacting the delivery of health care benefits. Keeps abreast of market dynamics, industry trends and competitor landscape.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

• Engages and actively participates in work groups to represent Sales on cross divisional initiatives and educates the team on progress/results.
• Acts as a mentor to account managers/account service representatives interested in growth and development.
• Represents management at meetings as needed.

NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

• Valid NYS Accident and Health License within six months of employment required. Employees without a license are not eligible for sales incentive awards or contests. Any sales made while not licensed are not eligible for incentive compensation.
• Highly motivated and goal oriented with five (5) or more years of experience in sales or related experience. Health insurance sales and/or industry experience beneficial.
• Working knowledge of all financial arrangements inclusive of fully insured and self‑funded.
• Proven ability to build productive professional relationships.
• Ability to create and deliver presentations tailored to the audience needs.
• Exceptional listening and negotiation skills. Strong verbal and written communication skills and ability to influence key stakeholders at all levels of an organization.

• A proven track record of seven (7) or more years in sales. Health insurance sales and/or industry experience desired.
• Exceptional analytical/problem‑solving skills.
• Demonstrated mentoring/coaching skills.

• Ability to travel to client sites for presentations, meetings, and/or trainings as needed.
• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• May be required to transport sales…