Senior Account Executive, State and Local Government

Role Overview

Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships. We help build, support, and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real‑world enterprise environments every day.

This role drives the adoption of AI‑powered customer experience solutions across state and local government organizations, enabling agencies to modernize service delivery, improve constituent engagement, and increase operational efficiency. It directly influences how public sector institutions evaluate, fund, and implement enterprise CX platforms that support critical mission outcomes.

• Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory.
• Lead complex sales cycles using the MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closure.
• Develop and execute strategic territory plans aligned with organizational priorities and regional growth objectives.
• Build and expand executive‑level relationships across government agencies, influencing funding priorities and digital transformation initiatives.
• Navigate public sector procurement and acquisition processes to guide customers through successful purchasing decisions.
• Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers.
• Collaborate with channel partners—including VARs, integrators, and carrier partners—to increase market awareness and drive joint opportunities.
• Partner with internal teams, including business development, marketing, and customer success, to support territory growth and customer adoption.
• Deliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challenges.
• Collaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal execution.
• Prepare and present business reviews to senior leadership, aligning strategies with revenue growth expectations.
• Build deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions.
• Accelerate customer adoption and satisfaction in partnership with Customer Success Managers.

• 8+ years of enterprise sales or business development experience focused on state and local government markets.
• Experience selling AI, enterprise software, cloud computing, networking, or customer experience solutions.
• Strong understanding of state and local government procurement, funding models, and regulatory environments.
• Proven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning.
• Experience building and managing pipeline using tools such as Salesforce, Clari, or similar platforms.
• Strong communication skills with the ability to present complex solutions and business value to executive stakeholders.
• Ability to travel at least 25 percent within the assigned region.
• Bachelor’s degree or equivalent professional experience.

• Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or cybersecurity.
• Demonstrated history of consistently exceeding sales quotas in enterprise or public sector environments.
• Experience selling to a variety of public sector agencies.
• Established industry network and relationships within state and local government organizations.

Market‑competitive base salary range: $ – $, with potential commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision insurance.
• Telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption…