Call Center Sales Representative at SPECTRUM Albany, NY

Overview

Date posted: 10/23/2025 Requisition Number:  
Business unit: Sales and Marketing Location: Albany, New York Areas of interest: Call Center, Inside Sales, Sales Position Type: Full Time SIB
120

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year. And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

As a Call Center Sales Representative, you ll leverage your skills to handle inbound sales calls effectively. You ll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.

• Delivering exceptional service by collaborating with other departments to resolve customer issues and promote current marketing campaigns and promotions.
• Achieving and surpassing goals to achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
• Maximizing revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
• Becoming a Product Expert and mastering the order processing systems and explaining all products and services to customers, while staying informed about competitors.

• Normal office environment.

Education

• High school diploma or equivalent.

Skills & Abilities

• Clear, straightforward and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Competence in using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.

• 2+ years of call center sales experience.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Spectrum is committed to growing a workforce that reflects the customers and communities we serve. Learn about Life at Spectrum.

The base pay for this position generally is between $18.00 and $23.65
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $12,625
.