Assistant Manager

Full-Time | In Person
Albany, New York
Compensation: $24 – $30/hour, based on experience

The Assistant Manager’s mission is to execute Lola Saratoga brand standards within the Stuyvesant Plaza location, including: ensuring store cleanliness, presentation, and merchandising in accordance with operations directives. Primarily responsible for taking the lead on selling within the Stuyvesant Plaza location. Leadership skills, strong communication, self-motivation, and a desire to create a memorable luxury shopping experience are key for success in this position.

• Maximize in-store presence to meet sales goals through store presentation, management, and customer relationships
• Take in customer feedback and implement relevant changes, or relay feedback to Operations Leadership
• Work with Operations Leadership to initiate sales through clienteling tools, including but not limited to the wishlist
• Create a memorable experience for our clientele, and position our brand as a leader in the luxury handbag market
• Track all levels of supplies, including: packing and shipping materials, brand materials, cleaning supplies, and office supplies and communicate with Operations Leadership when reorder is necessary

• Train, motivate, mentor, and provide feedback to sales staff
• Coordinate employee reviews in line with schedule set forth by Operations Leadership
• Provide staff members with day-to-day feedback to motivate individual and team growth, and overall store growth
• Use strong communication skills and lead by example

• Deliver a warm, polished, and personalized luxury shopping experience to every client.
• Build and maintain meaningful long-term relationships with local and visiting customers.
• Act as a trusted advisor by understanding each client’s preferences, lifestyle, purchase history, and expressed needs.
• Balance strong relationship-building with awareness of store traffic, team needs, and sales opportunities.
• Resolve customer questions, concerns, returns, and service issues professionally and with sound judgment.
• Follow customer matters through to resolution and maintain clear notes when additional follow-up is required.
• Set the pace on the sales floor and actively coach the team on client engagement, product presentation, and closing opportunities.
• Create memorable experiences that strengthen Lola Saratoga’s position in the luxury resale market.

• Serve as the store-level leader of the CRM clienteling program.
• Consistently use customer insights, tasks, communication tools, wish lists, campaigns, and reporting features to drive engagement and measurable sales.
• Maintain disciplined personal follow-up while also creating accountability across the sales team.
• Monitor team participation and coach staff when client follow-up is incomplete or ineffective.
• Identify trends, client segments, seasonal opportunities, and outreach ideas that can be translated into targeted campaigns or client lists.
• Share success stories and effective approaches with the team.
• Evaluate which outreach efforts are producing responses, appointments, and sales, and recommend adjustments based on results.
• Develop creative clienteling opportunities similar to seasonal, event-based, or customer-specific outreach lists.

• Keep merchandising of product and store displays fresh and on-brand
• Update window displays in both store locations for seasonality and special events
• Remerchandise focal tables on regular rotating basis to focus on trends, new arrivals, and relevant themes
• Showcase knowledge of consignment process at Lola Saratoga including order of operations, payouts, and contract
• Work with Buyer, Assistant Buyer, and Operations Leadership to manage all incoming consignment inventory and consignor information
• Demonstrate strong attention to detail when inspecting items in order to ensure accurate pricing

• Strong written and verbal communication
• Desire to work as a team leader
• Self-motivated and ambitious
• Strong organizational skills
• Managerial experience preferred but not required
• In person position;
  Full-Time…