Sales Development Representative

Company Description Acture Solutions is an IT services provider that grew by supporting large school districts across New York State, building deep experience in diverse environments and highly sensitive data security. The company is committed to delivering relentless quality of service and strives for 100% customer satisfaction. Acture Solutions emphasizes a family-oriented culture, where customers and team members are treated with respect and care.

Team members are encouraged to share a passion for high-quality IT service and collaborative problem-solving.

Role Description The Sales Development Representative is a full-time, role based in Albany, NY. This role focuses on prospecting and qualifying new business opportunities, primarily through outbound calls, emails, and social outreach. The Sales Development Representative will research target accounts, identify key decision-makers, and schedule meetings or demos for the sales team. Day-to-day responsibilities include maintaining accurate records in the CRM, following up on marketing-generated leads, and collaborating with sales and marketing colleagues to refine messaging and campaigns.

The role also involves learning Acture Solutions’ service offerings, communicating value to potential clients, and contributing feedback on market trends and customer needs.

Qualifications

• Demonstrated skills in prospecting, lead generation, and pipeline-building using phone, email, and social channels.
• Ability to conduct account research, identify decision-makers, and tailor outreach based on customer needs and industry context.
• Strong communication skills, including clear spoken and written communication, active listening, and professional presentation.
• Experience using CRM or sales enablement tools to track activities, manage contacts, and report on progress.
• Comfort working in a hybrid environment, managing time effectively, and coordinating with in-office and remote team members.
• Customer-focused mindset with an interest in IT services, data security, or technology solutions; prior B2B or education-sector experience is a plus.
• Ability to collaborate with sales and marketing teams, accept coaching, and adapt to evolving processes and goals.
• High level of integrity, reliability, and professionalism; typically supported by an associate or bachelor’s degree or equivalent experience in sales, business, or a related field.